Assistant Manager, Planning & Inventory

Lead and coordinate all aspects of our hotel within a hotel to ensure Fairmont Gold Standards are adhered to both in rooms and food and beverage operations

Manage and supervise all tasks of the Fairmont Gold Lounge Servers and Supervisors to consistently drive professional friendly and engaging service ensuring guests receive prompt cordial attention and personal recognition

Act as a personal liaison for all guests taking personal ownership of their requests and following up accordingly. Handle guest concerns and react quickly logging and notifying proper areas. Take personal ownership of Fairmont Gold Guest Floors: conduct personal reviews of public areas and back of house areas including Guest Reception Lounge Elevator Foyers and Guest Corridors to ensure they are in a clean organized and in compliance with established standards initiating and coordinating any corrective action immediately.

Support the execution of pre-arrival communications and preparations front desk and concierge services and lounge operational support as needed in accordance with standards of performance

Monitor inventory of Fairmont Gold rooms and suites and daily house cleaning status taking corrective action as necessary in coordination with Front Office Housekeeping and Reservations/Revenue Management.

Focus on establishing and maintaining accountability for the décor quality and quality of room product as well as food and beverage experience

Inspect associates uniforms and operational departmental areas for cleanliness and organization correcting as necessary and communicate expectations of these areas to the staff.

Ensure colleagues have the tools that they need to work successfully provide timely reviews of their performance manage labour hours and organize paid time off as requested.

Assist with scheduling and payroll duties

Participate in the recruitment and training of new Supervisors and Lounge Servers

Track and forecast daily weekly and monthly Fairmont Gold occupancy levels while scheduling and planning the department accordingly

Manage staffing levels and productivity as occupancy fluctuates.

Ensure the highest possible revenues are generated for Fairmont Gold monitoring upsell opportunities and Honour Bar inventory

Work with the Executive Chef to determine the Fairmont Gold Lounge menu food cost ordering and presentation

Previous luxury level service knowledge and training a strong asset

Strong Food and Beverage background preferred

Previous Property Management System experience required

Computer literate in Microsoft Window applications required

Self-motivating with the initiative and ability to complete projects and tasks in a timely manner

You may be required to work on holidays weekends overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)

Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)

Visa Requirements: APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. Remote Work :

Full-time