Agent Supply Chain Logistique - Transport H/F

We are a growing organization and currently looking for a passionate and motivated Logistics Associate to join our winning team. Employment Type: Permanent Reports to: Manager, Transportation Solutions Office/Facility: Lachine Shift: Monday to Friday: 9:30pm-6:00am The Logistics Associate is responsible for organizing and executing the daily pick-up and delivery objectives for the Terminal by coordinating the scheduling and routing of Driver trips and working closely with the drivers to achieve and maintain high service levels. The Logistics Associate works closely with the Terminal Operations team to ensure all trips are coordinated, company resources are optimized, and customer needs are being fully met and/or exceeded. The Logistics Associate works with Drivers to ensure 100% compliance with Transportation Safety Plan policies and procedures, while ensuring professional on-time service on pick-ups and deliveries.
Operates within the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
Understands and adheres to all Transportation Safety policies and guidelines.
Collaborates effectively with all team members in Transportation and Warehousing to achieve daily objectives.
Provides the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
Works with the Manager, Terminal Operations and leadership team to implement Key Performance Indicators (KPI's) related to daily customer service objectives.
In collaboration with the Supervisor, Transportation Office, communicates with existing customers to understand and prioritize their needs, participating in calls and meetings as appropriate.
Researches, develops and recommends solutions to meet customer requirements.
Manages inbound shipment ETA's to maximize efficiency and ensure customer needs are met.
Ensures all documentation relating to the movement of orders or shipments in or out of the facility is completed accurately and on time.
Communicates with Drivers to ensure they are operating in the most safe and effective manner, and are compliant with transportation legislation and company policies and procedures.
Coordinates team member and resources involved in the daily pick-up and delivery of freight, including Dispatchers, Drivers, Third Party Carriers and Owner Operators.
Ensures appropriate Driver resource is sent to each call, based on current location, truck size, capacity, schedule, and whether shipment is fresh/frozen. Ensures the most efficient and effective resource is dispatched to meet customer service schedules.
Ensures regular communication with Drivers to keep apprised of Driver locations across the network so they may assign next pickup according to proximity.
Ensures the collection, audit, tracking and filing of internal paperwork from Drivers (PODs, fuel slips, maintenance records).
Recommends continuous improvement efforts and identifies cost saving and growth initiatives.
Answers inbound phone calls relating to linehaul delays, driver check in, hours of service & carrier check-ins.
Provides vacation and sick coverage for senior dispatch functions.
2-3 years' experience working in an LTL transportation environment in a planning or dispatch role.
Scheduling or customer service experience.
High school graduation or equivalent.
Excellent customer service abilities with a natural desire to provide exceptional service and build strong relationships with Drivers.
Proven ability to work in a fast-paced warehouse environment to ensure accuracy, compliance and a team culture of excellence.
Able to adapt to shifting priorities.
Dedicated to continuous improvement and ability to identify opportunities to increase efficiency and enhance results. Knowledge of the logistics, supply chain and/or transportation industry preferred.
Microsoft Office skills with an emphasis on Word, Excel and Outlook. Experience working effectively in a unionized environment governed by collective agreements is an asset.
Working knowledge of labour management, transportation, financial and other key technologies.
A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.
(English version linked at the bottom of the page)