Remote IT Support Technician

About the Position

Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.

As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes:

As a Technical Integration Specialist, you’ll be helping our customers improve the search experiences of their websites and mobile apps by integrating with our services. Your specific responsibilities will include:

Onboarding support : Collaborating with customers to understand their technical integration needs and assist them through the integration process.

API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries.

Troubleshooting : Helping resolve technical challenges and integration issues alongside Customer Success teams.

Index configuration : Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.

Communication : Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.

Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

Requirements

Proven experience in customer support or technical support roles.

Knowledge of REST-based web services, APIs, and integration best practices.

Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.

Detail-oriented mentality with a commitment to delivering exceptional customer support.

Strong problem-solving skills and a proactive approach to issue resolution.

Able to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time).

Preferred qualifications

Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.

Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs.

Familiarity with A/B testing, understanding of server side and client side contexts, network request routing /

Familiarity working with open source libraries, JavaScript web application development and integration patterns.

Benefits

• ##129504; Work with smart and empathetic people who will help you grow and make a meaningful impact.
• ##127881; Regular team offsite events to connect and collaborate.
• ##127758; Fully remote team - choose where you live.
• ##127965;️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
• ##128715;️ Work from home stipend! We want you to have the resources you need to set up your home office.
• ##128187; Apple laptops provided for new employees.
• ##129489;‍&##127891; Training and development budget for every employee, refreshed each year.
• ##128106; Maternity & Paternity leave for qualified employees.
• ##128181; This position has a base salary range between $80k and $120k USD. The offer varies on many factors including job related knowledge, skills, experience, and interview results.

Diversity, Equity, and Inclusion at Constructor

At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.