Housing Assistant

Employment Type: Full-Time, Permanent
Work Hours: 35 hours per week including evening and weekend hours; Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.
The Housing Worker is responsible for assisting tenants to maintain their tenancy through individual support, and workshops. This position helps to identify and build the skills required to successfully maintain their housing. This position works within a collaborative team to provide meaningful and relevant services within a theoretical feminist framework and a housing first frame-work that includes a working knowledge of the dynamics and effects of trauma and oppression. This Housing Worker also acts as a resource to staff and tenants and is responsible for assisting and supporting tenants with a broad range of administrative housing issues. The Housing Worker works in collaboration with other YWCA Elm staff and Jean Tweed staff and management, and shares in the 24 hours on-call rotation providing crisis intervention and support to tenants.
YWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 units of affordable rental units for women and gender diverse people, 50 units for women and gender diverse people, women-led families and gender diverse-led families of Indigenous descent (including 10 women-led and gender diverse-led families fleeing violence) and 85 units for women and gender diverse people who are experiencing significant mental health challenges or concurrent mental health/addictions disorders. The program will provide services to the entire residential community, with a dual focus on community building and individualized supports.
Provides crisis prevention, intervention and counseling for women and children primarily in the Affordable units to respond to crisis in ways that support individual and community well-being;
Assists tenants to problem solve and access relevant community supports;
Maintains a working knowledge of the Residential Tenancies Act, Housing Services Act, Ontario Human Rights Code and Rent geared to income calculations;
Receives and responds to all housing related forms in accordance with YWCA procedures.
General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Community Worker) (Cases for Equivalency will be considered) ;
Over 3 to 5 years’ experience working in a supportive housing setting in a direct service setting with children, youth and adults who experience impacts of poverty, homelessness/ under-housing, violence/trauma, mental health/addictions/ or concurrent disorders;
Demonstrated knowledge and experience in providing holistic, culturally competent support to women and families of Indigenous descent through individual support;
Supportive counseling that is flexible client-centered and strengths-based;
Life Skills certificate an asset;
Working knowledge of the Residential Tenancies Act, Housing Services Act and Ontario Human Rights Code, Landlord Tenant Board;
Very good knowledge and understanding of community resources;
Familiarity with Windows and Excel programs;
Knowledge of a second language or culture an asset.
Comprehensive Medical, Vision, and Dental Coverage
Life Insurance and Long-Term Disability Benefit
Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development
Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit . Posting Date : January 28, 2026
As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.
We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.
Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health
We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.
YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. all hiring decisions are made by people and guided by our commitment to equity and fairness.