Customer Sales Support Representative

Are you ready to elevate your career with a leading North American aftermarket auto parts company? Mevotech is seeking a Customer Success and Sales Support Representative to join our dynamic team.
Mevotech is a trusted leader in the aftermarket auto parts industry, specializing in driveline, steering, and suspension parts. With over 40 years of experience, we're dedicated to engineering excellence, innovation, and delivering exceptional customer experiences. The Customer Success & Sales Support Representative is responsible for managing routine inquiries and transactions related to customer accounts. This role involves frontline customer interaction, providing exceptional support to ensure a seamless client experience. The Customer Success & Sales Support Representative will handle administrative tasks, address client needs, and resolve basic issues efficiently, all while maintaining strong relationships with clients. Through effective communication and timely resolution, the Customer Success & Sales Support Representative plays a key role in ensuring customer satisfaction and supporting the overall success of the customer journey.
Address and resolve client issues promptly, ensuring effective solutions and a positive client experience.
Process client inquiries efficiently, providing accurate information and guidance to resolve concerns and meet customer needs.
Investigate and resolve significant shipping discrepancies, working with carriers and operations teams to address freight damages.
Provide exceptional, friendly customer service in a courteous and professional manner via phone.
Process customer inquiries and complaints of varying complexity, ensuring timely and effective resolution.
Offer accurate information on stock availability, product pricing, and other customer-related inquiries.
Process customer orders with attention to detail, ensuring accurate account and shipping information
Process warranty and labour requests, collaborating with internal teams to ensure smooth service delivery
Investigate and resolve discrepancies in customer orders, working with Inventory and Finance teams to determine root causes and implement solutions.
1-3 Years of experience in account management or a customer service role, with a track record of success in client relationship management.

• Strong problem-solving and negotiation abilities, with a focus on delivering exceptional customer experiences.
• Proficiency in Microsoft Office suite, ERP software, and other relevant tools.
• Asset: Bilingual

Flexible scheduling required
Standard office setting