Lead Management Operations Manager

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. The University is a welcoming workplace for those of all abilities, interests, and expertise. Full time
Medical Health and Wellness
Temporary
This position is being offered as a Secondment or contract opportunity. Reporting to the Manager, Nursing & Clinical Operations, the CRT and Operations Supervisor is responsible for the operational leadership of the Campus Response Team (CRT). The casual staff positions of CRT Administrations Coordinator, CRT Operations Coordinator, and all CRT student volunteers (~40-60 per term) that provide service to our campus community will report to the CRT and Operations Supervisor. This role has a strong focus on inter-professional collaboration with key stakeholders on campus including Special Constable Services, the Safety Office, and Campus Wellness partners to ensure the Campus Response Team is well supported. The CRT and Operations Supervisor is expected to maintain excellent clinical knowledge and skills, and a comprehensive understanding of daily operational processes in both the Student Health and Family Health clinics.
Oversees the recruitment, evaluation, promotion, professional development, retention, and performance management of direct and indirect reports within the CRT team.

o Recruit CRT Administrations Coordinator and CRT Operations Coordinator each term.
o Working with the CRT Administration Coordinator and the CRT Operations Coordinator, guide the recruitment, selection, and training of student CRT volunteers.

• Ensures effective change management best practice through communication, consultation, expectation management, training, and development.
• Builds training plans with direct reports that align with interests, job function, and long-term goals.
• Provides ongoing leadership, coaching and development to CRT coordinators and CRT volunteers through regular meetings and feedback, including goal setting and performance management.
• Work in collaboration with the Manager, Nursing & Clinical Operations and Associate Director of Clinical Services on new initiatives throughout Clinical Services, offering input and guidance.

Trains and certifies team members for Campus Wellness for Standard First Aid (including CPR and AED), BLS, BLS-CPR and Medical First Responder or provides oversight and ongoing facilitation of training and certification via third parties.

• Assists with organizing and ensuring compliance with mask-fit testing requirements for Campus Wellness employees and independent contractors.
• In collaboration with the CRT Administrations Coordinator and the CRT Operations Coordinator, organizes in-house training to maintain skill levels and ability to respond to emergency situations (lectures, practice scenarios, fitness activities).
• Maintains training materials, event equipment and other resources for CRT volunteers.
• Provides direction and logistics support for the Campus Response Team, including pre-event communication, CRT scheduling, volunteer deployment, on-site supervision and communications as needed, and post-event debriefs.
• Solicits feedback from campus event-planners on CRT performance.
• Assists with conflict management and overall troubleshooting.
• Prioritizes, adapts, and reacts quickly to rapidly changing sensitive situations calmly and effectively.
• Provides direct clinical services through clinical nursing positions in both the Student Clinic and the Family Health Clinic during peak periods, staffing shortages or urgent situations that require immediate intervention.
• Supports continuous improvement initiatives to enhance clinic efficiency while maintaining high standards of care and service delivery to students.
• Ensures operation of medical and administrative equipment: Maintains emergency inventory equipment, evaluates new equipment and techniques.
• Manages birth control and vaccine dispensary including the procurement, storage and licensing requirements. Includes management of Yellow Fever designation and management of SSHP blackout schedules.
• Maintains and coordinates, in partnership with the Associate Director of Clinical Services and Manager, Nursing & Clinical Operations ongoing/annual programs including immunizations (including Flu and COVID), screening clinics and other Public Health initiatives as appropriate for the patient population in both the Student Clinic and Family Health Clinic.
• Supports the development and interpretation of infection-control policies and protocols.
• In collaboration with the Manager, Nursing & Clinical Operations develops and maintains working guidelines and standard operating procedures for the team, ensuring compliance with university policies and guidelines, and all health and safety legislation.

Administrative and Operational Support

• Maintains medical supplies inventory by studying usage reports, identifying trends, anticipating needed supplies; Completes operational administrative responsibilities for Campus Wellness: Creates and orders name plates, maintains CW PCard, reconciles monthly ordering, maintains and manages supply rooms, utilizes WatProcure for large purchases, manages asset disposal, supports shipping requests using Central Stores Ship2 system.
• Manages CRT space, supplies, equipment, apparel, room bookings and key fob access.
• Responds to inquiries from internal and external stakeholders, including complaints and issues management.
• Ensures CRT website is kept accurate and up to date.
• Ensures the University of Waterloo brand is appropriate on all apparel, marketing material and communications, reflecting the reputation of the University.
• Performs monthly health and safety checks (including Safety Alarm testing) and maintains and ensures up-to-date information on the Health and Safety board to ensure compliance.
• Member of the Health and Safety committee and UW Health and Safety Community of Practice.
• Maintains a cooperative relationship among health care teams by communicating information, responding to requests, building rapport, and participating in team problem-solving methods.

Leadership experience an asset, 3+ years preferred

• Background in administrative management including human resources management, service efficiency, and front-line staff management an asset, preferably in a student-focused capacity.
• Ability to engage with others utilizing a broad range of leadership skills including, but not limited to collaboration, direction, and delegation.

· Excellent organizational skills, easily able to manage multiple tasks, meet deadlines and negotiate changes in priorities.

• Able to effectively coordinate with internal and external partners to disseminate timely and accurate information to students and staff about temporary and permanent operational changes.
• Intermediate level skills in MS Word, Excel, Teams, PowerPoint, SharePoint, web content management systems
• Equity Statement

Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.
The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
The University of Waterloo is committed to accessibility for persons with disabilities.