Call Centre Customer Service Agents

Working Title: CALL CENTRE OPERATOR, On Call, Shell, Calgary, AB
Employment Status: On-Call (PRN, Per Diem, Casual)
Starting Hourly Rate: $23.00 per hour
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group Canada operating in the business & industry sector. Along with providing IFM services to the Canadian Headquarters of several multi-national businesses, ESFM’s list of clients include household names in the Telecommunications, Entertainment, Pharmaceutical, Gas & Oil, Food Processing and Automotive markets.
ESFM self-performs 80% of all IFM solutions provided to clients. This model creates a consistent hospitality experience for our clients, resulting in higher engagement and productivity from their employees.
You will be responsible for serving as a customer service representative in a call center and providing work order management support for staff/customers.
As a Call Centre Operator, you will be:
Answer the telephone, respond to customer emails, and provide general assistance to customers
Enter and submit information relating to facilities maintenance, space planning and other requests
Process a wide variety of service transactions and uncover existing or future needs through proactive interactions
Basic Microsoft Excel reporting

Excellent telephone etiquette and listening skills
Proficient in Microsoft Office: Word, Excel, Outlook
Experience working in a call center environment before is an asset
Ability to provide outstanding customer service to the client
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.