Account Manager Grocery
Island Abbey Nutritionals
Account Manager
Compensation commensurate with education and experience
Permanent - Full Time
Charlottetown, PEI or remote (NYC metropolitan area)
TopGum Industries Ltd. values our customers and understand that excellence in customer management is a strategic pillar of our Company’s success. The Account Manager’s primary responsibility is to manage customer relationships and champion customer satisfaction. The ideal candidate will have a strong understanding of customer management and take pride in providing a positive customer experience in a fast-paced environment.
Build and maintain strong relationships, acting as an advocate for customer needs and ensuring their requirements are understood and addressed.
Create and maintain customer onboarding information.
Provide customers with regular updates on orders, lead times, and product availability.
Prepare and present customer-specific reports and dashboards, highlighting KPIs and fulfillment metrics.
Maintain meticulous documentation of all customer interactions and decisions.
Collaborate with internal partners to proactively manage accounts and address any issues that may impact our delivery performance.
Work with cross-functional teams to ensure that customer issues are resolved in a timely and effective manner.
Take ownership for customer outcomes, from issue identification through resolution.
Assist in the development of marketing materials and campaigns as required.
Identify opportunities for continuous improvement within customer service processes including documenting processes.
Degree or diploma from a recognized post-secondary institution
3–5 years in account management, sales, or customer service—preferably in a manufacturing or industrial environment.
Experience managing B2B relationships and working with production schedules, lead times, and inventory management.
Understanding of manufacturing processes, supply chain, and production planning.
Familiarity with ERP systems (SAP, Oracle, or similar) and CRM tools.
Comfortable managing a detail-oriented PO process.
Strong communication and negotiation skills for managing client relationships.
Analytical and problem-solving abilities to handle order issues, delays, and quality concerns.
Project management skills for coordinating between internal teams and customers.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Ability to collaborate internally with multiple stakeholders, remote, cross-functional teams, and externally with partners
$89.58k per year
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