Field Service Technician (Technicien Service Clients) F/M

We’re excited to add a talented Field Service Technician to our growing team - someone who takes pride in delivering exceptional service and support to customers across the BC Lower Mainland. In this role, you’ll be responsible for providing prompt, dependable service to keep industrial air compressors operating safely and efficiently, while building strong, lasting relationships with the customers you support.
This position is well suited to candidates with previous experience as a Service Technician or in a similar hands-on role. While knowledge of compressed air systems is considered an asset, we provide full training to help you become a factory-certified Ingersoll Rand Technician. The ideal candidate brings strong mechanical and electrical aptitude, a positive and team-oriented mindset, excellent communication and customer service skills, and the ability to work independently while consistently delivering high-quality, detailed work.

You’ll have ongoing opportunities to expand your technical knowledge through on-the-job learning, continuous training, and additional development resources within the company. If you’re a friendly, customer-focused problem solver who takes pride in going the extra mile to ensure customer satisfaction, we’d love to speak with you about this rewarding career opportunity.

Competitive wage and performance bonuses.
Banked time off eligibility so you can earn extra days off.
Per diem when traveling.
Company service vehicle.
Fleet fuel/maintenance card.
Tablet computer.
Mobile phone.
Paid time off for vacation and sick days.
Extended medical, dental, and vision coverage.
Life and disability insurance.
Employee assistance program.
Company matching pension plan.
Equipment installations and start-ups, preventive maintenance, diagnostic inspections, and repair of compressed air equipment to ensure equipment is meeting operating and quality standards.
Effective communication with customers and coworkers, both verbal and written.
Maintain rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements.
Recommending required parts and services to customers and assistance with follow-up through to successfully acquiring customer approval.
Working with internal team to obtain required parts and materials.
Daily travel to customer sites located in the BC Lower Mainland region with occasional travel to sites located in surrounding areas.
Rotation based on-call service, with occasional after hour call-outs.
Comprehension of electrical wiring schematics and diagrams for all equipment.
Accurately document service and installation activities by completing work orders for each job, maintenance checklists, and daily time sheets.
such as equipment, system accessories, planned maintenance, diagnostics, audits and leak detection. Ability to communicate value and increase customers' awareness of how these items can benefit their operations.

High school diploma. Post secondary and/or related technical training and experience preferred.

Previous industrial air compressor service experience is an asset however we will train suitable candidates.
Applicants with mechanical, millwright, HVAC, electrical/electronics, and compressed natural gas experience will receive special consideration.
AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC, electricity, controls, refrigeration systems and/or refrigerant certification. Operating knowledge of Microsoft office software and working proficiency with laptops and hand-held computers and devices.
This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, hot and cold weather conditions, equipment with risk of electrical shock (high voltage), and the use of ladders and aerial platforms.
Employees must adhere to all associated Workplace Health and Safety Program Standards and PPE requirements which may include being clean shaven for some customer sites.
No criminal record.
Valid Class 5 Driver’s License with no major traffic violations, suspensions, or DUI’s in previous 5 years. Training is comprised of job shadowing, hands-on field work, online training, and formal classroom training. Travel to Ingersoll Rand’s corporate training facility in the USA is periodically required.
Valid Canadian passport with the ability to travel across Canada and the US.
This position is based out of our head office located at Unit 101, 19298 21 Avenue, Surrey, BC, V3Z 3M3.

Wiseworth Canada Industries Ltd. is a leading company in the air compressor industry, specializing in sales and services. As the largest compressed air provider in Western Canada, we are proud to be the Master Distributor for Ingersoll Rand compressed air products, parts, and services. We provide a positive workplace environment that encourages enthusiasm, innovation, and accountability among our employees. By prioritizing these values, we ensure that our customers receive the highest level of service and expertise in the air compressor industry.

These achievements reflect our dedication to delivering exceptional products and services to our customers.

Ongoing training and development.
Engaged leadership that is focused on continuous improvement.