Full Time Retail Store Manager

Front Store Manager - Full Time

Position Type: Full-Time
Schedule: Days, evenings, weekends, and some holidays
The Front Store Manager is responsible for the overall leadership, performance, and day-to-day operations of the front store within the retail pharmacy. This role ensures excellence in customer service, team leadership, merchandising, inventory management, and operational efficiency.
The Front Store Manager leads a team of approximately 40 front store employees and is responsible for creating a positive, productive, and customer-focused environment. It is important to note, that the Front Store Manager may be required to work evenings, weekends and holidays when required. Front Store Managers play an important role in creating a workplace where team members feel valued, supported in their development, and accountable to shared standards. Leaders are expected to model professionalism, encourage open communication, provide mentorship to their teams, and help create a workplace where people feel they belong and are treated with respect. Leadership & People Management
Lead the recruitment, training, scheduling, and development of front store staff.
Foster a positive and inclusive work environment that encourages teamwork, accountability, and high performance while supporting our ABC’s (Attitude, Behaviour, Contribution).
Provide coaching, performance feedback, and mentorship to support employee growth and engagement.
Ensure staffing levels and scheduling support operational needs and excellent customer service.
Customer Experience
Ensure exceptional customer service is consistently delivered by all front store team members.
Address customer concerns or complaints promptly and professionally.
Promote a culture where customer care and community connection are priorities.
Operations Management
Ensure compliance with company policies, procedures, and health & safety requirements.
Support loss prevention initiatives, inventory accuracy, and shrink reduction strategies.
Merchandising & Sales
Oversee inventory management including ordering, receiving, and stock control.
Monitor sales trends and support promotional campaigns, seasonal programs, and flyer initiatives.
Ensure shelves and displays are well stocked and visually appealing to support sales performance.
Administrative & Financial Responsibilities
Oversee store opening and closing procedures including cash management and end-of-day reporting.
Monitor store performance metrics and identify opportunities for operational improvement.
Participate in leadership meetings and contribute to operational planning and continuous improvement.
Consistent delivery of excellent customer service and positive customer experiences.
Well-organized store operations with strong merchandising and inventory management.
High school diploma or equivalent required; post-secondary education in retail management or a related field is an asset.

• 3–5 years of leadership experience in a retail environment, preferably within pharmacy, grocery, or high-volume retail.
• Customer-focused mindset with a hands-on and solutions-oriented approach.
• Experience with POS systems, Microsoft Office, and inventory management software.
• Ability to work flexible hours including evenings and weekends.

Fast-paced retail environment.
Occasional need to respond to urgent store needs outside of scheduled hours.

Make a real impact by helping customers feel better every day
- Be part of a respected local company committed to community and service
Vision: To be the Drug Store of choice in every community we serve.