Digital Customer Experience Specialist

SKU-Level Performance & Conversion Optimization
Diagnose issues such as weak value props low-quality media missing attributes or poor search visibility.
Support and enhance the Super PDP by ensuring priority SKUs feature enriched layouts modules and clearer product information.
Recommend and help implement updates that improve PDP clarity usability and conversion.
Collaborate on A/B testing to validate improvements and refine Super PDP elements.

Improve product discoverability through optimized attributes metadata categorization and search-friendly content.
Support major onsite search and SEO initiatives.
Work with SEO merchandising and development teams to strengthen product visibility and resolve search gaps.
Support CRO tests involving CTA placement media galleries enhanced sections and layout variations.
Partner with UX/design and development teams to launch and analyze experiments that increase conversion.

Product Data QA & Conversion Health Monitoring
Audit PDPs for broken media incorrect pricing missing information and outdated content.
Maintain dashboards or trackers highlighting PDP health completeness and performance trends.
Ensure product content remains accurate consistent and conversion-focused across all touchpoints.

Product Content Optimization
Support the Web Content team in optimizing clear benefit-led product descriptions with accurate specs and enriched attributes.
Ensure PDPs include strong images videos and enhanced content.
Collaborate with content design and suppliers to keep product information complete and aligned.
Use AI tools to support content creation while maintaining accuracy and brand voice.

Act as the link between AI-generated content and final customer-facing pages.
Manage review syndication and moderation to ensure reviews are properly matched to products and monitored for quality and relevance.
Support special projects aimed at improving overall web experience including navigation discoverability and content presentation.
Maintain high attention to detail to ensure high-quality conversion-ready product content.
Technical & Specialized Skills

• 2 to 5 years of experience in digital marketing e-commerce UX/UI SEO content management or conversion rate optimization (CRO).
• Experience working with Product Detail Pages (PDPs) product catalogs or e-commerce platforms (Shopify Magento Salesforce Commerce Cloud etc.).
• Strong knowledge of SEO (technical and content) including metadata product attributes and onsite search optimization.
• Understanding of UX principles and user journeys especially those related to conversion.
• Experience in CRO : A/B testing performance analysis and optimization recommendations.
• Knowledge or use of AI tools to support content creation and optimization.

Strong data analysis abilities: interpreting dashboards identifying trends diagnosing performance issues.
Ability to evaluate SKU-level health identify friction points and propose data-driven solutions.
Content Skills
Excellent ability to write edit and optimize customer-facing digital content.
Experience enriching product content (images videos descriptions specs attributes).
Collaboration & Project Skills
Ability to work effectively with SEO UX design development merchandising and supplier teams.
Experience in digital project coordination or cross-functional teamwork.
Exceptional attention to detail and strong commitment to content quality.
Nice-to-Have Assets
Basic knowledge of HTML or front-end fundamentals.
Bachelors degree in marketing communications e-commerce UX business analytics or a related field.
Certifications in SEO Google Analytics UX CRO or similar (an asset).
Flexible work schedule hybride Employee discount Free employee parking Life medical and dental insurance ( 50% company paid)

Remote Work :
Full-time