Program Manager (Temporary)

Program Coordinator, Participant Resources Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.
We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.
The Program Coordinator is responsible for front line interactions with artists, leaders and faculty, answering questions and providing appropriate referral resources. The Program Coordinator also provides administrative, logistical, and operational support for the office. Arranges the logistics needed for the effective and efficient delivery of the Participant Resources events, programming and initiatives and is the staff member in attendance when required.
Works with the Manager, Participant Resources and Mental Health Strategist on drafting post-program evaluations ensuring feedback is captured as required for grant reporting, continual improvement and relevancy.
Supports the Manager, Participant Resources and Mental Health Strategist in writing the campus mental health grant and associated reports.
Coordinates accessibility accommodations for participants and faculty with different physical and mental abilities, illnesses that are chronic, temporary, or recurring, that may inhibit their ability to full participate in their program under Banff Centre’s legal obligations of Duty to Accommodate.
Responsible for the development and implementation of administrative processes to facilitate smooth and confidential delivery of accessibility supports.
In partnership with the participant and other Banff Centre departments, the Program Coordinator develops an accessibility plan, then communicates, and coordinates the provisions of the plan with stakeholders including Food and Beverage, Hospitality, Program Managers and Directors that will assist in realizing these plans, which may include sourcing external supports or resources.
Compiles statistics, support materials, and prepares the narrative for the annual accessibility grant report.
Acts as a liaison between the Program Directors, Managers, faculty, participants, practicums and the Manager, Participant Resources and Mental Health Strategist and facilitates communication with other Banff Centre departments; Is a key point of contact for participants in distress, experiencing personal or programmatic challenges, or requiring medical assistance. With direction from the Manager, Participant Resources and Mental Health Strategist, the Program Coordinator establishes and plans project management frameworks to manage the workflow to ensure effective and balanced initiative delivery within the Arts and Leadership Program Master Plan.
Reconciles participant and client accounts for Participant Resources programs and services. Financial responsibilities include drafting simple contracts, issuing and tracking of purchase requisitions, petty cash vouchers, and client accounts management.
Researches and develops the required information for Participant Resources budgets and project information. Monitors programming and events expenses and reports back to the Manager, Participant Resources and Mental Health Strategist to ensure that budgets are not exceeded.
Maintains accurate filing/records management systems in alignment with POPA and other standards and procedures as required by Banff Centre.
Mental health training with a degree or diploma in psychology, social work, or a related field preferred.
Ability to work both independently and collaboratively and to effectively problem-solve where responsive and flexible solutions may be required. High personal resiliency including the ability to remain calm in uncomfortable circumstances when supporting others who may be emotional or under distress.
Proficient in a Microsoft Office environment, experience working within a CRM, and comfortable learning new technology platforms.
A second language is an asset.
Due to the nature of the job, this position occasionally requires the candidate to be available to work a flexible, irregular schedule and weekends.

In accordance with CUPE 4318, this is a unionized, salaried support staff position, subject to a 6 month probation period.
The successful candidate will have access to a range of benefits through Alberta Blue Cross and will be eligible to participate in our defined benefit pension plan.
Transitional staff housing options (based on availability)
Employee Assistance Program
Health care spending account
Onsite fitness facility at a discounted rate – first month free for new staff!

We are accepting applications for the Program Coordinator, Participant Resources position until a suitable candidate is found.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check with Vulnerable Sector verification through the local RCMP detachment, verifying a clear record.
Visa Requirements: Commitment to Diversity
Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; persons with disabilities; Banff Centre is a public body pursuant to the Protection of Privacy Act (Alberta) (“POPA”) and the Access to Information Act (“ATIA”). All of your personal information collected by Banff Centre, including personal information collected through third-party contractors or platforms, in relation to the creation of your candidate profile and submission of a job application, is collected pursuant to section 4(c) of POPA for the purpose of administering your candidate profile, evaluating your eligibility for a position(s) at Banff Centre, and communicating with you about your application. Your personal information may be disclosed, as required, pursuant to ATIA or other applicable law, to satisfy reporting requirements, or for statistical, funding, planning or research purposes.
If you have any questions about the collection, use or protection of this information, please contact the Privacy Coordinator at Voir email sur canada.jobradars.com.