Bilingual Credit & Collections Associate

The collection agent is responsible for following up with clients with outstanding balances, responding to inquiries and negotiating payment arrangements.

Bilingual Collection agent

Gatineau, QC

ASAP

Work Type: hybrid model (3 days onsite Mon/Tues/Thurs /and 2 days remotely Wed/Fri).

Duration: 1-Year Contract (with strong potential for extension)

Initiate collections calls and negotiate payment agreements with clients, while always ensuring professional customer service

Monitor accounts for outstanding commitments

Maintain client account records as to ensure information is accurate and current

Works closely with colleagues in managing the closing of meters for non-payment, fraud, accounts transferred to collection agency, etc.

Apply collection policies, procedures and best practices at all times

All other related tasks related to Credit and Collections

High School diploma or equivalent

• Bilingual, the person in this role must be fluent in French (speaking, reading, writing). As the person in this role is required to frequently interact with colleagues, stakeholders and clients that do not speak French, a proficient knowledge of English(speaking, reading, writing) is also required.
• Strong communication skills with the ability to speak professionally with internal and external customers
• Good knowledge of IT software
• Previous dispatch experience is an asset

Ability to dispatch and prioritize emergency calls efficiently

• Effective complaint handling and resolution skills
• Ability to coordinate and prioritize work orders to ensure an excellent customer experience
• Reliable and flexible to work evenings, nights, and weekends

If this role sounds like a good fit for you, please apply online today or via email with the job title in the subject line to: View email address on randstad.com Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com.