Remote Customer Service and Sales Representative

Do you have a strong service mindset Are you looking for a remote position within a supportive company
Customer Success Specialist (CSS)
Salary: $40000 - 45000 annually with quarterly bonus options
Reports to: Customer Experience Manager
Customer Success Specialists Sales Editors Minute Takers

We strive to provide the highest-quality prompt and service-friendly minute-taking solutions and to be the preferred choice for any entity that requires professional minute-taking.
We are looking for a proven Customer Success Specialist (CSS) located in Alberta or British Columbia to join our Customer Success team and help deliver the best possible experience to our to the Customer Experience Manager the CSS ensures that their assigned clients consistently receive the highest level of service and products we can offer. This includes ensuring that customer requests are fulfilled and that their concerns and issues are addressed in a timely manner.
On a daily basis the CSS is coordinating the accurate and timely flow of information between customers and back-office functions maintaining an awareness of open and ongoing service requests as well as any active or recurring issues identified by customers. This is a customer-facing role focused on booking meetings assigning minute takers sending deliverables and providing customer support with the aim of increasing recurring revenue and improving retention. Continuously monitor assigned book of business for issues concerns and opportunities securing repeat business from existing customers
Complete and execute customer service requests quickly and accurately
Liaisewith your Customer Success teammatesto ensure work systems (Airtable Hubspot)are adequately supporting customer service priorities and goals
Answer urgent and non-urgent phone calls from clients and/or Minute Takers as a first point of contact
Act as the customer advocate within Minutes Solutions and log and follow up on any concerns and issues raised by customers or stakeholders
Escalate issues to the Customer Experience Manager or Chief Revenue Officer and assist withtimely resolution
Assist with customer adoption of new products and services
Own the customer service from end-to-end (booking to minutes delivery)
Any other customer-facing tasks as necessary

Experience in a customer-facing role is a must-have
Experience with HubSpot or other customer support ticketing systems is a strongasset
Experience with Airtable isa strong asset
Strong energetic communicator (in both writing and speaking) who is able to work well both independently and as part of a team
Solid organizational skills and attention to detail with the ability to serve customers confidently over the phone by email and in virtual meeting rooms
A wide-ranging understanding of technology - you should be someone whos proficient with basic technology and comfortable adapting quickly to different software
Steadfast resolve and a high degree of personal integrity
100% remote position

• Strong support team
• Additional paid time off and company-wide holidays