Information Technology Help Desk Manager

MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry, specializing in the distribution of parts for Hyundai Motor Company and Kia Motors. With a strong commitment to collaboration, ingenuity, and a promise to bring safety and happiness to our customers, MPCA is dedicated to constant evolution and the development of cutting-edge technologies.

Headquartered in Seoul, Korea, MOBIS operates in approximately 40 countries worldwide, and has significantly expanded its presence in Canada.
At MOBIS we encourage individuals to take on new challenges and drive innovation, helping us maintain a global competitive edge through product quality and customer value.
MPCA transitioned to a newly built 550,000 sq. ft. facility in Markham, ON, marking a significant milestone in the company's growth and expansion.
MPCA further expanded by opening the ADC (Alberta Distribution Center) facility in Calgary, continuing to strengthen its presence across Canada.

Flexible & Collaborative Work Environment: A dynamic and fast-paced workplace that encourages teamwork, innovation, and a flexible work culture.
Professional Development Opportunities :Employee & Family Car Discounts: A comprehensive package that includes employer-paid benefits, competitive salaries, and a company-matched RRSP plan to secure your financial future.
The IT Manager will oversee daily technology operations and ensure reliable, secure, and efficient service delivery across the organization. This role involves leading the IT team, managing infrastructure and cybersecurity, and supporting end-user computing. The IT Manager will partner with business stakeholders to develop and implement technology strategies aligned with company objectives.
Translate business goals into an IT roadmap with clear milestones and KPIs.
Lead and mentor IT staff (helpdesk, systems, network, and security support).
Oversee help desk operations, ensuring service quality, response and resolution times.
Manage IT security operations including system hardening, patching, endpoint, protection, vulnerability management, and incident response planning.
Manage core IT services (identify, email, file services, printing), networks (LAN/WAN/Wi-Fi), and telephony.
Troubleshoot and provide immediate response to network and system outrages.
Administer Microsoft 365, SSO, MFA, and conditional access.
Administer and maintain Microsoft SQL Server (MSSQL) databases, including backups, performance tuning, and user access management.
Partner with stakeholders to evaluate, implement, and integrate SaaS/ERP/CRM tools.
Maintain least-privilege access, audit-ready documentation, and ensure compliance with IT policies, audits, and corporate standards.
Manage IT budget, licensing, and vendor contracts.
Deliver IT projects on time, within scope, and aligned to business priorities.
Lead Network restructuring project, including Active Directory migration and modernization initiatives.
Drive IT change management processes to ensure smooth adoption of new systems, minimize disruption, and align technology changes and business needs.
Demonstrate a service-orientated mindset with an internal customer focus.
Manage IT services in 2 different locations.

Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field.

• 8+ years in IT with at last 3+ years in a manager role.
• Solid networking fundamentals (DHCP/DNS/VLANs/VPNs/SD-WAN/Wi-Fi).
• Strong knowledge of security technologies such as Network Access Control (NAC), Secure Access Service Edge (SASE), Endpoint Detection & Response (EDR), and Data Loss Prevention (DLP).
• Knowledge of IT change management principles and ability to plan, communicate, and implement technology changes across the organization.
• Experience with ERP/CRM integrations, ITSM tools, and BI/reporting.

ITIL, Security+, Network+, Azure, PMP).
Experience in Network and Infrastructure setup and deployment.
has accommodation process in place for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, please contact Montrer un mail.