Product Owner Service Monitoring F/H (H/F)

Service New Brunswick (SNB) is building a new dynamic team to transform how we deliver IT services across the province. As one of the largest IT employers in New Brunswick with over 700 technology professionals located across the province we are dedicated to having an agile client-focused approach acting as a strategic partner to government departments health authorities schools and other public sector organizations.

Service New Brunswick is seeking a Product Owner to drive excellence across our Salesforce platform development lifecycle. You will translate strategic intent into operational execution ensuring that delivery is consistent timely and meets the highest quality standards. As the champion of delivery outcomes you will work closely with cross-functional teams to remove blockers align priorities and deliver high-impact citizen-facing services. You will guide product strategy technical execution prioritization and team leadership across multiple Agile/DevOps teams.

Lead Agile Delivery : Drive iteration and program increment planning maintain and prioritize the product backlog and ensure timely delivery of high-quality tested solutions.
Backlog Management : Create and maintain the team backlog ensuring items are well-formed and prioritized based on user value risk and dependencies.
Serve as point of contact for clarification on requirements to the development team.
Stakeholder Engagement : Act as the primary point of contact for clients and development team; Resource & Financial Management: Oversee budgets contracts and resource planning to ensure efficient and cost-effective service delivery.
Risk & Portfolio Management : Monitor product performance manage risks using the ROAM approach and ensure lifecycle sustainability.
Incident Response & Continuity : Provide leadership during critical incidents coordinate resolution teams and ensure continuity of services for public-facing platforms.
Quality Assurance : Validate that user stories meet acceptance criteria and ensure technical stability and compliance with standards.
Cross-Functional Collaboration : Work closely with Scrum Masters Platform Strategists and integration teams to align development objectives with business goals.
Continuous Improvement : Contribute to branch-level planning performance monitoring and emergency response coordination as part of the senior management team.

You consistently deliver high-value features that align with business priorities and improve citizen-facing services.
Agile teams are empowered and productive with clear priorities and minimal work disruption.
Products under your portfolio maintain high availability stability and performance even during peak demand.
Risks are proactively managed and critical incidents are resolved quickly and effectively.
You champion continuous improvement introducing practices that enhance efficiency and quality across the organization.

Essential Qualifications : Bachelors degree in Computer Science Computer Engineering Business Administration or a related discipline and 5 years of related experience as a Product Owner or Business Analyst in Agile delivery and stakeholder engagement.

OR a two (2) year College Diploma in a related discipline with a minimum of 8 years related experience as a Product Owner or Business Analyst in Agile delivery and stakeholder engagement. Subject to the response to this competition an equivalent combination of education training and experience may be considered.
Written and spoken competence in English is required. Please state your language capability.
Applicants must clearly demonstrate the essential qualifications to be given further state your language capabilityon your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they havetraining or experience in one or more of the following areas:
Experience with cloud-based platforms and enterprise-scale solutions such as Salesforce.
Familiarity with DevOps practices and continuous delivery.
Familiarity with tools such as Jira Azure DevOps or similar
Strong understanding of risk management and compliance in a government or large organizational context.
Experience with Scaled Agile Framework (SAFe).
Knowledge of public sector processes and service delivery models.
User and License Management: new user setup/deactivation roles profiles permissions public groups
Salesforce Custom Configuration: fields record types custom settings dashboards and reports
Data management and security management: ensuring data quality by monitoring and cleaning data ensure security of data through configuration of security settings managing user roles and profiles
System Maintenance: monitoring system performance and applying Salesforce release updates

Subject to the response to this competition candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

Collaboration & Influence Skilled at building relationships and fostering consensus.
Communication Clear and persuasive communicator across technical and business audiences.
Leadership Inspires teams and drives results in a fast-paced Agile environment.

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

Agile & SAFe expertise (including backlog management and PI planning)
Proficiency with enterprise platforms (Salesforce)
Understanding of data governance security and compliance standards

Resumes should be in chronological order specifying education and employment in months and years including relevant part-time and full-time employment.

Some weekday evening and weekend work hours may be required on occasion and candidates must possess a valid drivers license.
Occasional travel within the province may be required.
Our core goals are to identify relevant and transformative digital IT solutions to support our clients in delivering business value to their customers.
Driven by Growth: We invest in your professional development and career advancement.
Every project you work on makes a real difference for New Brunswickers.
We strongly encourage you to submit your application via the online portal using the Apply Online button to increase the efficiency and maintain a consistent candidate experience. In the unlikely event that you experience technical difficulties or are unable to complete your application online contact .