Customer Service Concierge

About Sunrise Senior Living Sunrise Senior Living provides resident-centered care while supporting team member growth across Canada.

As a Concierge, you create the first impression of Sunrise—welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience. What You’ll Do:

Greet visitors, residents, and prospective families with professionalism and warmth

Answer and route calls promptly, taking accurate messages

Provide community overviews and support the Sales team with inquiries

Assist with move-in preparations and marketing materials

Maintain a welcoming front desk and Bistro area

Support recruitment efforts and administrative data entry

Manage appointments, mail distribution, and resident rosters

Monitor safety protocols, visitor sign-in, and emergency procedures

Process meal tickets and assist with basic office tasks You serve as the face of the community—ensuring every interaction reflects Sunrise’s hospitality and service standards. What We’re Looking For:

High School Diploma/GED

Strong customer service and communication skills

Organized with excellent time management and follow-through

Comfortable multitasking in a fast-paced environment

Proficiency in Microsoft Office and basic computer systems

Ability to maintain professionalism and confidentiality Front Desk Concierge – Lead Hospitality with Purpose Front Desk Concierge | Senior Living Administration

Pay Range

24.34 - 30.43

Employment Information

This position is subject to applicable provincial employment standards.

Equal Opportunity Employer

Sunrise Senior Living is committed to providing equal employment opportunities across Canada.