Guest Service Manager - Housekeeping
Hyatt
Director of Rooms – The Clayfield, part of the Unbound Collection by Hyatt
The Clayfield is a new 102-room luxury boutique hotel opening in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt. Operated by Urgo Hotels & Resorts Canada, The Clayfield will deliver a highly personalized, refined guest experience grounded in calm luxury, craftsmanship, and a strong sense of place.
The Director of Rooms is responsible for the leadership and performance of Front Office and Housekeeping , ensuring an exceptional guest experience at every stage of the stay. Reporting to the General Manager, this role combines hands-on operational leadership with high service standards, strong team engagement, and disciplined execution.
Lead Front Office and Housekeeping operations to deliver a consistently high-quality, intuitive, and personalized guest experience
Set, uphold, and model service standards appropriate to a luxury boutique hotel environment
Ensure guestrooms and public areas meet the highest standards of cleanliness, presentation, and readiness
Actively monitor guest feedback and service performance, responding to issues with professionalism and care
Recruit, train, and lead Rooms teams with a strong focus on service excellence, accountability, and pride of work
Support pre-opening activities including hiring, training, SOP development, systems setup, and operational readiness
Develop staffing models and schedules that balance service expectations with labour discipline
Partner closely with Engineering, Spa and other departments to support room readiness, preventive maintenance alignment, and service recovery
Participate in Rooms budgeting and maintain control of labour and operating expenses while upholding service standards
Ensure compliance with brand standards, health and safety requirements, and local regulations
3–5+ years of progressive hotel operations experience, with leadership responsibility in Front Office (essential) and Housekeeping (preferred).
- Experience in upscale, boutique, or luxury hotel environments preferred
- A composed, hands-on leadership style with a strong service mindset
- Flexibility to work varied schedules, including weekends and holidays
Competitive compensation and a comprehensive benefits package designed to support your well-being and long-term growth
A rare opportunity to shape the Rooms operation of a brand-new luxury hotel
Work within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt.
Access to Hyatt colleague travel benefits
The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
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