Full-Time Customer Service Specialist

Requisition ID : 270041 At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.
If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.
Let’s shape the future of banking together!
Being a brand ambassador within our call centre environment means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians. As a Client Service Specialist, you will engage with clients by providing exceptional support on their daily banking needs, educate them on self-service channels and proactively recommend products that meet their financial needs.
Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment
Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.
Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
Hiring & Training Details
Please note this position is in office in Moncton, New Brunswick.
Position Status: Full-time (37.5 hours), shift-based work
Work Shift Details
Available to attend training in person, in full for a total for 11 weeks. Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).
High curiosity to help meet clients’ needs and build solutions
Ability to learn and adapt quickly to contact centre technology
Experience in retail, sales or other customer service environment is an asset
You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
~ Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)