RESPONSABLE CONTROLE DE GESTION OPERATIONNEL (H/F)

Operations Manager The CORE Job Description Summary
Reporting to the General Manager the Operations Manager is a senior building operations position and is responsible for overseeing and providing administrative operational and technical service and support to the operations department of a 2.5M sq. ft. mixed use office/retail commercial real estate portfolio. Working with the management team and other departments the primary task of the Operations Manager is to oversee the overall site operations repair and maintenance inclusive of; building engineering all vertical transportation building maintenance janitorial and refuse removal programs utilities and energy management and sustainability programs and initiatives. The Operations Manager will ensure that all primary tasks are being managed and maintained in accordance with all applicable legislative and company directed occupational health & safety requirements and to the highest level of operational environmental and energy efficiency. The Primary Responsibilities of the Operations Manager include:

• Oversee the Engineering Department Maintenance Department Facility Manager and Tenant Services Administrator and assist with management of staff requirements building repairs and maintenance and implementation of cost controls and sustainability energy efficiency initiatives.
• Improve the operational systems processes and policies in support of the organizations mission -- specifically support better management reporting information flow and management business process and organizational planning;
• Oversees the preparation and implementation of the fiscal operating budget for all buildings in the portfolio with an emphasis on cost controls and value;
• Oversees the preparation planning and execution of the sites capital expenditures budget;
• Manage the maintenance of all elevating devices located within the portfolio and ensure all vertical transportation is being maintained as per design specifications proper maintenance records are maintained and service contracts are in place.
• Responsible for the completion and update of all corporate programs including Energy Star Portfolio Manager Building Web Green Check/Risk Check EnerNOC.
• Oversees the Environmental Management Program for the site which includes the following criteria: Pre-Construction Hazardous Material Assessments (HMA) Asbestos Management Plan (ACM) Aboveground or Underground Storage Tanks (AST/UST) Indoor Air Quality Assessments (IAQ) Mould Awareness Ozone Depleting Substances Reporting (ODS) Annual Waste Reporting and Annual Potable Water Testing. Documents to be updated using TAGS Data system;
• Facilitate all projects to completion that relate to HVAC Electrical Structural Building Envelope and any other major repair & maintenance or capex project.
• Oversees the long term planning and effectiveness for building engineering building maintenance and the janitorial contractor and provides a supportive role towards the security department;
• Oversees all contract administration in relation to the overall operations of the site. This includes but is not limited to elevator agreements janitorial contract HVAC contracts BAS contracts building maintenance and service contracts energy purchase agreements interior landscape agreements and waste service contracts;
• Oversees human resources for the building engineering tenant services and maintenance departments. The Operations Managers main function would be to maximize employee performance in service of strategic objectives. The Operations Manager will be responsible for employee recruitment within assigned departments update new employees on employee benefit programs employee training and development and employee performance appraisals;
• Assist and delegate responsibilities of the operations department in relation to the tenant co-ordination group with major projects and assist with site contractors and their approved vendors (drawing review site tours and Landlord Work job pricing). The Operations Manager shall ensure a constant flow of organization and communication is upheld between these departments to ensure projects are completed with accuracy and within allotted budgets and timelines;
• Manage and oversee the Tenant Service Requests(TSR) program. The Operations Manager shall oversee and manage all aspect of tenant services. They will ensure accurate communication with the tenants and our team members and help promote these client services within the assigned portfolio. Monthly reviews are to be completed within this department to ensure these services are of the highest quality and that we are meeting expectations. The Operations Manager will be familiar enough with the Angus tenant services program to data mine the stored information to assist with the introduction of operational efficiency programs and customer relations improvement initiatives.
• Provide technical or administrative advice to internal and external clients. The Operations Manager plays a key role with respect to communicating all functions of their department to both clients and stakeholders alike. The Operations Manager shall ensure that the operations and maintenance staff are well informed of legislative and industry standards necessary for the building and its systems and equipment to perform their intended function. The successful candidate should also demonstrate the ability to promote proven new technologies that would benefit the overall operational efficiency of the site;
• Manage and implement the revised enhanced operating procedures and policy documents for the site. The successful candidate must review and implement a revised set of operating procedures aligned to that of the recent Retro-Commissioning (ReCx) completed at the site;
• Manage maintain pursue and achieve building sustainability and efficiency accreditations such as LEED BOMA Best Well Fitwell Wired Score GRESB and Intelligent Building Infrastructure designations and capabilities.
• Technical Qualifications Operations Manager shall have the following technical qualifications or industry equivalency:
• A minimum of Ten (10) years direct work experience in a senior position in commercial high rise building and or mixed use facility operations;
• Proven project management experience;
• Fully competent in preparing and executing contract administration
• Proven experience with preparation and management of operational budgets; )
• Advanced level skills in Microsoft Office Outlook and Excel. )
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives
• Excellent people manager open to direction and collaborative work style and commitment to get the job done
• Communication & Relationship Skills / Personal Character Traits - Ability to communicate effectively and professionally both oral and written with all levels within the company; ability to develop and sustain cooperative working relationships with all business units; mature and self-motivated team player who is committed to personal growth and ethical integrity; Time Management / Working Environment - Ability to allocate ones time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; on occasion requires involvement in repairs or maintenance in inclement weather or uncomfortable environmental working conditions; may be required to attend to or provide direction during after hours emergency situations; strong administrative and organizational skills; possess strong leadership supervisory mentoring and coaching skills is a proven team player.

Energy Management
Familiarity with energy management best practices associated program requirements.

Sustainability- Experience in sustainability or environmental science is a must. Candidates with understanding in sustainable property management must express a proven interest in sustainability or environmental science and measure the sites sustainability performance. The successful candidate will be responsible for coordinating a variety of projects ideas and sustainable strategies and assess any operational inefficiency within the assigned portfolio. Familiarity with Green building rating systems and associated duties: LEED-EB WELL Building Standard GRESB BOMA BESt or equivalent;

The company will not pay less than minimum wage for this role.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse inclusive and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process please email your request to Please refer to the job title and job location when you contact us.
Si vous êtes une personne handicapée et que vous avez besoin de recevoir loffre demploi dans un autre format ou daccéder à toute autre mesure dadaptation au cours du processus dembauche veuillez soumettre votre demande par courriel à Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.