Account Manager - Full Time

Full time
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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
Join the team and create the future of customer experience together.
Account Director – North America
The Account Director is the catalyst behind Genesys’ success as an organization. As a consultative sales professional, the Account Directors are responsible for driving revenue growth in our largest and most sophisticated customers. Account Directors help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s). Account Directors own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.
Own and grow a portfolio of strategic enterprise accounts, driving new pipeline creation, expansion revenue, and long-term customer value

• Lead complex, multi-year enterprise sales cycles from discovery through close, including transactions exceeding $5M in annual contract value
• Build and maintain trusted relationships with C-level executives and senior stakeholders, aligning Genesys solutions to customer KPIs and business priorities
• Develop and execute territory and account plans to support sustained revenue growth
• Coordinate cross-functional teams, including Sales Engineering, Product, Marketing, Partners, and Executive Leadership, to advance opportunities and address customer challenges
• Accurately forecast revenue and manage pipeline to consistently meet or exceed sales targets
• Advocate for customers internally while identifying upsell and cross-sell opportunities across the Genesys portfolio

12+ years’ experience of direct, outside sales, quota-carrying role selling enterprise software solutions to highly regulated F500 or equivalent organizations

• Virtual Agents, Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, AI Copilots, Customer Relationship Management (CRM), etc.
• Proven track record of building executive relationships (C-level), driving innovation and additional software consumption, and growing new pipeline by developing business KPI impacting use cases.
• Ability to effectively communicate our company’s strategic vision and unique capabilities to customers, connecting them to the customers’ business, and sharing a compelling plan on how we can help solve the customer's business challenges.
• Experience developing marketing and prospecting plans for territory growth. Ability to be an advocate for existing customers while driving upsell and cross sell opportunities.
• Experience with team selling and leading a diverse set of talented individuals towards a common goal within an account.
• Proven experience understanding customer needs and being able to articulate complex technology solutions
• Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment.
• BS or BA degree or equivalent work-related work experience
• Ability to travel up to 50%

This is a high-impact, senior sales role offering significant ownership, visibility, and the opportunity to shape how Genesys partners with its most strategic customers. You will collaborate with top go-to-market leaders while helping global enterprises transform customer experience through AI-powered, cloud-based innovation.
We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.
This role has a market-competitive salary with an anticipated base compensation range listed below. This role might also be eligible for a commission or performance-based bonus opportunities.
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at
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