Remote Account Manager-Full Time

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right .
Proactively identify areas of opportunity for client by monitoring trends, data, etc.
Manage client relationship, ensures timely customer responses, collaborates with internal teams, and supports process improvements within established service standards
Take ultimate ownership of client relationships, understanding their strategic priorities and how our fleet services impact their organization.
Provide prompt responses to internal and external customer inquiries in accordance with established service delivery metrics, goals, and standards.
Work cohesively with Client Administrators, teammates, and internal contacts to create a consistent and customer-friendly environment.
Proactively engage with clients to influence decision-making processes through strategic recommendations and creative solutions.
Properly manage customer service escalations from intake through resolution, ensuring thorough tracking, follow-up and client satisfaction.
Identify and propose process improvements to enhance efficiency and effectiveness within company workflows and operations.
Understand client data, assist in reporting development, and monitor key performance indicators (KPIs) to track client success and identify improvement opportunities.
Provide strategic solutions and recommendations to address client challenges and optimize service delivery, partnering with internal subject matter experts (SMEs) as deemed required.
Demonstrate a comprehensive understanding of company products, services, and offerings to effectively support client needs and initiatives.
manage relationships with large and complex clients, ensuring high levels of satisfaction and retention.
Occasionally travel to client sites or industry events as required to support client relationships and business objectives.
Perform all other duties and special projects as assigned
Education and/or Training:
Bachelor’s degree in Business Administration, Communications, or equivalent work experience required
Proficient in various desktop tools including Microsoft Office programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.), with a strong emphasis on Excel skills
Familiarity with virtual office technology and equipment such as Zoom, Microsoft Teams, and other collaboration tools is preferred
Relevant Work Experience:

• 2+ years Account Management or Customer Relationship Management experience required.
• Proficiency in a technical or functional area; Planning/Organizing/Managerial Knowledge:

Effectively manages time and consistently meets deadlines with some guidance from leadership
Demonstrates attention to detail and commitment to delivering quality products and communications
Decisions are guided by policies, procedures and business plan; Professional presence and ability to liaise with all levels of internal and external management, including executive leadership; in-person and remotely.
Initiative to work independently and multi-task while managing varying client/departmental priorities
Strong interpersonal and customer service skills
Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
Takes personal responsibility for customer satisfaction and loyalty
Offers support to other team members; Applies emotional intelligence in responses and reactions
Experience in building relationships with customers
Handles escalations and client inquiries, indirectly impacting project timelines and client satisfaction through prompt issue resolution

Assets:
~ Places new vehicle orders on behalf of Holman customers. The planning and execution of this responsibility requires a high level of detail, process management and quality assurance

ensure timely responses and resolution of client inquiries and concerns and adhere to established service delivery standards and expectations.
Collaborate effectively with Client Administrators, teammates, and internal stakeholders to ensure seamless service delivery to contribute to a positive and collaborative work environment.
Offer strategic recommendations and innovative solutions to influence client decision-making positively; anticipate client needs and challenges, providing proactive support and guidance.
actively participate in process improvement initiatives and contribute valuable insights.
#We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $69,090.00 - $98,450.00 CAD annually for full time employees. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.