Guest services agent - hotel
Full-time
Mount Saint Vincent University
Overview
Languages
English
Education
Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Work setting
Hospitality industry
Urban area
Responsibilities
Tasks
Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Provide customer service
Experience and specialization
Computer and technology knowledge
Word processing software
Computerized bookkeeping system
Central reservation system (CRS)
Spreadsheet
Internet
Additional information
Security and safety
Bondable
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Work under pressure
Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Please send your resume/CV
Vacancy posted 2 days ago
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