Applications Support Analyst (IT)

Job opportunityThe Corporation of the Town of Orangeville invites applications for the position ofApplications Support AnalystCorporate Services department(full-time position 35 hours per week)Located on the north-west edge of the Greater Toronto Area less than one hours drive from Toronto and just moments away from the natural beauty of the Niagara Escarpment the Town of Orangeville (Town) offers an excellent combination of location small-town charm and urban amenities. Situated in the picturesque natural setting of the Hills of Headwaters Orangeville is home to over 30000 residents and is the largest urban community and regional service centre within Dufferin is a great place to raise a family with an excellent quality of life and a strong sense of community. The Town is committed to a values-based thriving and collaborative work environment that supports our employees success. They guide how we work together do what is RITE make decisions and support each other. These values form the foundation of our workplace culture helping us grow stronger as a team and better serve our community. Our employees are passionate about delivering high-quality programs and services to our residents and are proud to contribute to making Orangeville one of the exceptional places to live in descriptionWe are looking for an Applications Support Analyst. This position provides in-depth support for business applications databases integrations and reporting systems; manages legacy software and modern SaaS platforms; develops and maintains APIs to ensure seamless data flow; and manages front-end SharePoint environments. This position also contributes to the Towns responsible adoption of AI by evaluating emerging capabilities helping staff understand and use AI-enabled tools effectively and supporting safe practical application across enterprise dutiesProviding second-level technical support for legacy and modern SaaS-based applications including Microsoft Dynamics GP Dayforce Citywide Xplore Rec SharePoint Website CMS; troubleshooting functionality and performance issues configuring applications supporting user onboarding managing upgrades and patches and ensuring smooth operation across platforms; managing and supporting website content management systems (CMS) including updates user access troubleshooting integration and co-ordination with vendors; and ensuring seamless integration between SharePoint support by configuring sites pages libraries lists and simple workflows assisting users with navigation document management permissions and issues; and developing and maintaining training materials guides and best-practice documentation for supported applications including configurations workflows troubleshooting guides and procedures; and developing and maintaining a centralized repository for application vendor releases related to AI capabilities evaluating benefits and risks and providing recommendations to support decision-making; supporting the exploration and adoption of AI-enabled features within enterprise applications including Microsoft 365 Copilot analytics tools and AI functionality built into SaaS platforms; assisting in documenting AI usage guidelines to ensure safe effective and appropriate application within Town operations; and providing guidance examples and quick-reference materials for responsible AI maintaining and troubleshooting APIs and system integration points between legacy systems SaaS platforms and third-party applications; ensuring data flow and connectivity across platforms; and addressing performance issues and optimizing integration the development configuration and support of reporting and analytics platforms including Power BI; supporting users in creating and maintaining dashboards and reports integrating data from various systems; and supporting related technologies for reporting visualization and tools like FME for data systems to identify areas for improvement; managing change requests and providing solutions to enhance performance and user experience; supporting system upgrades documentation and process improvement; and supporting SharePoint integrations with other business systems including Power Automate workflows and external data connections where the health and performance of databases supporting key applications; handling upgrades patches and data migrations while maintaining security and efficiency; and ensuring applications are operating optimally and up to degree in Computer Science Information Systems or a related field or combination of education training and experience deemed to be four (4) years of professional experience in application support IT operations or a related technical field with demonstrated ability to manage and resolve complex application -on Tier 2 application support experience including troubleshooting maintenance and optimization of business applications; proven expertise with SQL Server databases including writing queries troubleshooting performance issues and managing database environments; solid knowledge and practical experience in systems design development implementation and technical support emphasizing business application -on experience with coding and integration technologies such as SQL XML JSON and PowerShell. Familiarity with additional technologies like REST SOAP Java or HTML 5 is an in at least one reporting and visualization tool for generating operational and strategic insights such as Crystal Reports Power BI or designing and maintaining dashboards tailored for technical and business users utilizing datasets to support insights and with ITIL principles to enhance service management and operational efficiency and proficiency in SQL (T-SQL PL/SQL) and reporting tools (e.g. Power BI Crystal Reports) and computer proficiency in O365 Productivity verbal and written communication skills; ability to exercise significant discretion and sensitivity involving access to confidential data; and analytical and problem-solving candidates will be required to complete a background check including but not limited to a Criminal Record Check in accordance with the duties of this range: $88827.83 to $103916.18 Band 10 on the Towns 2026 pay grid plus a comprehensive benefits candidates are invited to apply no later than 4 p.m. on January 16 2026. Applications may be submitted online at or in person at Town Hall on 87 Broadway addressed to Human Resources. Please note that only those who are selected for an interview will be contacted by Human select the best candidates to serve the Town of Orangeville and its people several screening tools including police record checks may be required as part of the hiring process for certain employment or volunteer positions. The specific type of police record check required will be indicated in the job posting Town of Orangeville is an equal opportunity employer. Accommodations are available for all parts of the recruitment process and applicants are asked to make their needs known in advance. By submitting your personal information to the Town of Orangeville you consent to the collection use and disclosure of that information in connection with our recruitment hiring and/or employment processes. Personal information on this form is collected under the authority of the Municipal Act 2001 S.Questions about this collection should be directed to the manager Human Resources at 87 Broadway Orangeville Ontario L9W Town of Orangeville recruitment software has applicant tracking capabilities including the use of artificial intelligence (AI) to assess about this postingHuman Resources Town of OrangevilleEmail: : ext.