Assistant Manager, Support Services

ASSISTANT GENERAL MANAGER

Assistant General Manager is the right hand to the General Manager and provides full support in running the restaurant, managing costs, and developing a team. Assistant General Manager will be trained and show proficiency in all three Pillars of Excellence: People, Product, and Place. Manage Self: Take responsibility for your development and actively work to improve the performance of your team through one on one meetings and constructive feedback. Perform under pressure when the shift is challenging by keeping calm, being positive and helping to keep the team fired up Managing Work Relationships Promotes and celebrate successes individually when Nandocas do well on shift. Creates a supportive and encouraging culture during and on shift. Works collaboratively with Nandocas and management team to deliver excellent standards and Guest service. Seeks to build networks with suppliers that directly and positively impact the restaurant. Adapts coaching and feedback in different situations and with different people to get the best result. As Manager on Duty you are accountable for completing all tasks relating to your shift. This includes pre-shift, line check, cash management and facility management as well as the resolution of all people and Guest related matters: Create a pipeline of future leaders by effectively hiring, training, coaching, and developing your people to take on additional responsibility. Responsible for conducting pre-shift meetings and making sure each Nandoca has the resources and support needed to do their job well. Ensure all aspects of the people pillar are implemented inclusive of coaching Restaurant Managers when they are responsible for the managing the people area of responsibility. Consistently communicate disciplinary actions as required to ensure accountability to Nando's standards and policies. Establishes goals and action plans with Restaurant Managers and Nandocas to help drive results. Monitoring adherence to SOPs and Guest service standards and conducting on-job-coaching as required. Partner with Patrao to conduct one-on-ones with the Hourly Nandocas, Trainers, and Shift Leaders. Oversee the performance and development of the Trainers and Shift Leads by giving real time feedback and coaching.

Manage Your Business…
Display complete knowledge and ownership of Nando's food safety and operational standards to ensure and safe guest and Nandoca experience.
Ensure all aspects of the product and place pillar areas of responsibility are implemented and managed to standard inclusive of coaching restaurant managers who are responsible for either area.
Place all orders by utilizing the order guides by monitoring daily and weekly cleaning schedule.
Receive all orders against the invoice, checking for temperatures, correct quantities and expire dates, and implementing FIFO. Conduct daily, weekly, and monthly inventory checks and respond to product recalls.
During and at close of shift actively manage the floor and being present on the floor executing figure 8's.
Monitor and maintain speed of service standards and gathering information from the team and Guests (food, labor, sales, and Guest satisfaction) to identify opportunities and consistently improve service.
Conduct shift handover recording all issues, events, and important information in the Manager log.
Partner with the General Manager to communicate financial related metrics and targets to Restaurant Managers and Nandocas and updating them on weekly performance.
Collaborate with the General Manager, interpreting, forecasting, and managing the financial side of the restaurant and considering factual data such as month end reports (P&L) to make decisions.
Must graduate from manager training within allotted time and have completed any additional training with regards to the Assistant Patrao position.
Flexibility to work different job functions, and shifts
Ability to give direction and create a cohesive team environment
Commitment to quality service, and food and beverage knowledge
Must demonstrate understanding of safety, sanitation, and food handling procedures and can coach and teach their team
Must have or be able to get required food/ alcohol licensing and maintain it on an ongoing basis.
High School diploma or equivalent education (GED), required
Understanding of basic computer and internet navigation skills, required

PERSONAL ATTRIBUTES & VALUES

Meticulous: demonstrates a commitment to quality and excellence in the execution of work
Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision
Nando's North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.