Operations Manager//FULL TIME//REMOTE

Welcome to Puppy Sphere, we are a high-growth startup redefining the wellness category through puppy therapy! We’re on a mission to bring people together in welcoming spaces where the gentle power of puppies helps them slow down, boost their mood, and return again and again.
As North America’s original puppy yoga company, we’ve built a community of over 400,000 people, making puppy therapy part of their everyday wellbeing ritual. We’ve partnered with global brands including the NBA, TikTok, and Google to bring the gentle power of puppies to even more workplaces, events, and communities!
If you’re excited by growth, impact and care deeply about people, animals, and raising the bar in everything you do - we’d love to hear from you!

The Director of Operations owns operational execution, stability, and leadership across all Puppy Sphere markets. As the day-to-day operational leader of the business, the Director of Operations drives accountability, operational discipline, and performance across all studios and markets, enabling the COO to focus on long-term strategy and growth, while ensuring the business runs safely, efficiently, and at scale.

This is a full-time remote role, located in North America. Some travel and weekend work is required in this role.

Operational Leadership & Management Excellence

Serve as the primary leader for regional and city Operations Managers, setting clear expectations, enforcing accountability, and elevating management quality across the organization
Actively identify and address management gaps, performance risks, and breakdowns in execution before they escalate into larger issues
Maintain visibility into event team health and performance through Operations Managers, stepping in directly or directing corrective action when trust, execution, or standards begin to break down.
Own the implementation of COO and leadership-driven initiatives across Operations
Translate strategic direction into clear operational plans, timelines, and execution expectations
Proactively identify execution risks, barriers, and gaps, and ask the right questions of leadership early to ensure clarity, alignment, and successful outcomes
Project Ownership & Operational Systems Building

Independently lead cross-functional operational projects from scoping through rollout
Build end-to-end operational processes, including documentation, training, enforcement, and adoption tracking
Ensure projects are implemented operationally, not just designed
Conduct structured post-mortems on completed initiatives to assess outcomes, identify gaps, and drive continuous improvement
Animal Welfare Oversight & Cross-Department Leadership

Oversee the Animal Welfare function within Operations, ensuring welfare standards and protocols are consistently followed across all markets
Maintain regular working touchpoints with the Animal Welfare team to ensure clarity, resourcing, and execution support
Lead coordination between Operations and Animal Welfare during incidents, escalations, or emergency situations
Studio Operations & Landlord Management

Own studio quality control across all markets, ensuring each location consistently follows the company’s customer experience blueprint, operational standards, and brand expectations
Establish and enforce regular studio quality checks, including in-person audits and structured reviews, to identify gaps in execution and customer experience
Ensure findings from quality checks are translated into clear corrective actions, ownership, and follow-through by Operations Managers
Maintain visibility into recurring studio-level issues and proactively drive improvements to protect the customer experience
Training, Development & Performance Management

Own the training and development of Operations Managers and operational leadership roles
Ensure managers are equipped to lead teams, manage performance, and uphold company standards
Drive consistent performance tracking, feedback loops, and corrective action when needed
Lead regular financial reviews with Operations Managers to identify risks, variances, and corrective actions
Ensure financial considerations are embedded into operational decision-making and project planning
Lead operational readiness for new market launches, including staffing, training, and execution planning
Ensure new locations launch with strong operational foundations and leadership preparedness
Maintain visibility into local marketing initiatives executed in partnership with Marketing and Operations Managers
Act as the operational point of accountability for cross-functional initiatives impacting studio performance
7+ years of senior operations leadership experience in multi-location, high-growth environments

• Proven ability to lead managers and elevate management performance
• Strong project management experience with full lifecycle ownership
• Experience managing budgets, P&Ls, and operational KPIs
• High emotional intelligence, decisiveness, and leadership presence
• Ability to travel frequently and support weekend operations

The COO is able to focus on strategy, growth, and long-term priorities
Deeply aligned with company values, brand standards, and animal welfare mission
Remote work flexibility around the world.
⏱️ Flexible working hours, we trust you to manage your own time.
&##Attend networking and unique invite-only events in your city and beyond.
✨ Opportunity to work with celebrity clients and industry giants (recent clients :