Full Time Service Coordinator I
$70k - $80k per yearFull-time
Rational Business Solutions
Job Title: IT Managed Services Provider - Service Manager
Job Type: Full-Time
Rational Business Solutions Inc. is a leading provider of managed IT services, delivering comprehensive support for businesses of all sizes. We seek a creative and detail-oriented service manager to join our team.
This is an in-office position with limited travel to client sites.
As the service manager, you will be responsible for the smooth operations of our service department for a heightened level of customer satisfaction. This includes leading a team of service technicians to deliver outstanding service experiences while optimising efficiency and productivity. You will track performance metrics and handle all client escalation requests.
Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
- Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions.
- Developing and implementing service strategies to enhance customer experience and meet service objectives.
- Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions.
- Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.
- Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
- Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving.
Lead and manage the service department, including staffing, training and performance management of service personnel.
- Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.
- Monitor and evaluate the service team's performance, providing regular feedback, coaching and recognition to drive individual and team excellence.
- Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.
- Monitor and analyse service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement.
- Prepare and present regular reports on service performance, key metrics and improvement initiatives.
- Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies.
- Stay updated on industry trends, best practices and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.
- Attend conferences and training sessions as required
Experience in service management or a related role, with knowledge of service management principles, processes and best practices.
- Demonstrated success in customer service, and handling complaints.
- Proficiency in customer relationship management tools and software for tracking and monitoring service performance.
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
- Detail-oriented with a high level of accuracy in data analysis and reporting.
- Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.
- A commitment to delivering outstanding customer service and a passion for exceeding customer expectations.
Relevant certifications - Microsoft as an example
- Experience in implementing service improvement initiatives and managing service quality standards.
- Proven record of achieving service-related KPIs and customer satisfaction targets.
- Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
- Excellent leadership and people management skills.
- Familiarity with management tools - ConnectWise PSA, DattoRMM, ITGlue, Datto BCDR, etc.
- Experience managing Microsoft 365, SharePoint, Azure, Intune and Teams
Competitive salary and benefits package.
· Job Types: Full-time, Permanent
Dental care
Life insurance
On-site parking
Monday to Friday
Bonus pay
Do you have daily use of a car?
IT support:
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Full Time Service Coordinator I in Markham, ON vacancy
$68.9k per year
...Client Services Manager ( Job Number: 26004016 ) Primary Location : ON-Markham Administration Employee Type : Full-Time Pay Rate From : $68,900 Pay Rate To : $86,100 Bayshore HealthCare is one of the Canada’s leading providers of home and community health care...SuggestedFull timeSeasonal workWork at officeImmediate startFlexible hoursRotating shift$115.6k - $163.2k per year
...responsible for leading a team of Account Managers in structuring credit and managing... ...objectives are achieved for the overall group. Manages a book of business in alignment with credit... ...policies. The Senior Manager, Commercial Services is accountable for the Unit's growth...SuggestedLong term contractFull timeTemporary workWork from home- ...our commitment to investing in North America, propelling our expansion to new heights. We are currently seeking a Project Manager - Building Services with experience in building restoration & building envelope. Job Description The Project Manager – Building...SuggestedContract workFor contractorsWork at office
- ...Summary: Manager of Clinic Services is responsible for direct contribution of day to day tasks, supervision of on-site and virtual clinic service delivery. This position is for an existing vacancy. Reports to: Sr Manager Operations, Managing Director Location: GTA...SuggestedLong term contractFull time
$46 per hour
Administrative Services Manager Meritibroker Ltd. Location Markham, ON Salary 46.00 hourly / 35 hours per week Full time Day Starts as soon as possible Benefits: Health benefits Languages English Education Bachelor's degree Experience 3 years to less than 5 years...SuggestedHourly payFull timeImmediate startRemote work$65k - $100k per year
...Weins Auto Group is looking for a Service Advisor (Assistant Service Manager) at Don Valley North Lexus. We are looking for a highly motivated and customer-centric individual to join our service team. This position is an integral role at Weins Auto Group and is the front-line...Weekend work$65k - $100k per year
...Weins Auto Group is looking for a Divisional Financial Services Manager at WEINS Corporate. We are seeking a highly motivated individual with a positive attitude and a willingness to work in a fast-paced team-based environment. This position is an integral role at Weins Auto...Work at officeWeekend work$47.12k - $58.9k per year
...Description Summary: The Property Services Invoice Coordinator is responsible for overseeing and coordinating the efficientprocessing... ...improvements to enhance efficiency and accuracy in invoice management. Assist with creating and updating call-up documents as needed...Full timeContract workWork at officeRemote work$35k - $70k per year
...Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships,... ...with Dilawri. Dilawri Group is now actively searching for a Service Advisor to join the team at Markham Kia. Pay Rate: $35,000-$...Full time- ...love to solve problems and create solutions The Brick is actively seeking to expand our service team. As a Customer Service Associate you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning...Full timeInternshipWork at officeShift workAfternoon shift
$18.25 per hour
...Forward with Bristol Car and Truck Rentals! Are you a customer service professional ready for the next step in your career? Join the Bristol... ..., and payment processing to ensure seamless service. Vehicle Management: Inspect returned rentals thoroughly to assess condition,...Hourly payLong term contractFull timeInternship$40 - $57 per hour
...MasterTech is on the search for an experienced Field Service Mechanic in the Markham, ON area. The successful Technician will be responsible for the maintenance, diagnostics, and repair of client heavy equipment (construction, forestry, mining, landscaping, etc.). Field...Full timeMonday to fridayShift work- ...is looking for an experienced Corporate Service Advisor (Multiple Locations) to join our... ...growth. Work with divisional Service Managers to maximize department operations (as required... ...objectives. Compile and analyze monthly management reports and complete department reports...Local areaWeekend work
- Description We are looking for a Customer Service Clerk - Part Time who is passionate about food and enjoy working in a fast paced, team environment! Do you have outstanding customer service skills? Are you passionate about the food industry? If so, come join our...Part timeFlexible hoursWeekend workAfternoon shift
$78k - $95k per year
...Join the industry leader to design the next generation of breakthroughs. As a Lead Field Service Technician here at Honeywell, you will have the opportunity to lead and manage our Field Service team, ensuring efficient and effective service delivery to our customers. You will...Work at officeWeekend work$52 per hour
...remotely. Responsibilities Tasks Co-ordinate administrative services Collect and record administrative and service fees Plan,... ...Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative...Permanent employmentFull timeRemote work$135k per year
...a well-established and successful public practice firm located in Markham, which provides a wide range of accounting services, is looking to add a Manager to their team! Due to continuous steady growth and opportunity, they are looking for a full-time Manager. The candidate...Full timeWork at office3 days per week$4500 per month
...Asset languages Arabic Spanish Work setting Business services Industrial services Manufacture Responsibilities... ...Excellent written communication Organized Team player Time management Benefits Health benefits Dental plan Health care...Permanent employmentFull timeRemote workNight shift- ...Job Overview: Senior Tax Manager Location: Markham, ON Job Type: Full-time, Permanent Our TorontoJobs.ca Client is an innovative... ...accounting firm focused on providing tailored accounting and tax services to small and medium-sized businesses. We differentiate ourselves...Permanent employmentFull timeWork at office
$20.2 - $23.2 per hour
...Time/Part Time: Part Time Position Type: Regular Vacancy Status: This position is for an existing, open vacancy As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty...Hourly payFull timePart timeFlexible hours$48k - $94k per year
...Huawei Canada has an immediate 12-month contract opening for an IT Associate manager. About the team: From Procurement to Finance to IT services and much more, the Quality & Operation Department provides critical support for all of Huawei Canada. This department prides...Contract workInternshipWork at officeImmediate start$98.5k - $125k per year
...Project Manager About Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly...Full timeWork at officeWorldwide- ...Reporting to the Director of Talent Acquisition the Talent Acquisition Manager for our Paramed division plays a critical leadership role in... ...Oversee daytoday recruitment operations ensuring hiring targets service levels and quality standards are consistently achieved....Long term contractFull timeInternshipWork at office
$75.44 per hour
...Company Name: Qnap Canada Inc. Job Title: Operations General Manager Job Type: Full-time Term of Employment: Permanent Position... ...technology, IT infrastructure, storage, surveillance, or other service industries. • In-depth knowledge of NAS, video surveillance, networking...Hourly payLong term contractPermanent employmentFull timeFlexible hours$20 per hour
...Provide administrative support such as handling incoming inquiries, invoicing, filing, and mail Inform customers of new products, services promotions and upcoming events Register new customer by opening accounts Maintains customer records by updating account information...Hourly payRemplacement- ...infrastructure investment worldwide, our services are in great demand. We invite you to bring... ...innovators, program and construction managers and other professionals delivering projects... ...seeking a visionary Drinking Water Treatment Manager to lead our municipal drinking water...RemplacementFull timeWork at officeLocal areaWorldwideFlexible hoursShift work
- ...Our TorontoJobs.ca client is looking for an Accounting Manager for an IT company to lead financial operations, improve processes, and provide critical insights to support the company's growth. If you are an experienced accounting professional who thrives in a fast-paced,...
$38.5 per hour
...Type of product ~ Aluminum doors, windows and awnings Computer and technology knowledge Word processing software Project management software Monitoring and tracking software AutoCAD Spreadsheet Use computer numerical control (CNC) machines Internet...RemplacementPermanent employmentFull timeRemote work$37 per hour
Health Studio Manager Markham Pilates Location Markham, ON Salary 37.00 hourly / 30 hours per week Full time Starts as soon as possible Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1...Hourly payFull timeImmediate startRemote work- ...Our TorontoJobs.ca client is looking for a Human Resources Manager for an IT company to lead HR strategy, drive talent initiatives, and build an outstanding workplace culture. If you are a strategic and dynamic HR professional who thrives in a fast-paced, high-growth environment...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Full Time Service Coordinator I. Be the first to apply!
Related searches
- environmental services coordinator Markham, ON
- service learning coordinator Markham, ON
- service coordinator Markham, ON
- office services coordinator Markham, ON
- service appointment coordinator Markham, ON
- disability services coordinator Markham, ON
- creative services coordinator Markham, ON
- full time outdoor education Markham, ON
- store manager full-time Markham, ON
- school full time Markham, ON