Remote IT Support Technician
Full-time
Harris
Customer Support Analyst
Join our team of technical experts and report to the Customer Support this role you will be responsible for the installation monitoring maintenance and troubleshooting of Creditrons payment management software ensuring our clients receive exceptional technical support.
Diagnose troubleshoot and resolve technical issues related to Creditron products.
Install and manage software updates patches and new releases for clients.
Provide friendly and effective customer support via phone and remote access tools (e.g. Collaborate with third-party vendors to coordinate hardware support and repairs.
Support the physical payment processing hardware.
Escalate customer billing and renewal inquiries to the appropriate internal teams.
A minimum of 5 years of experience in software customer service or technical support.
A degree or diploma in a computer-related field (e.g. Computer Science Computer Engineering).
Proficiency in: Windows Servers IT/Networking SQL Server (2022) IIS SSRS SSMS Python scripting SQL Server Profiler and Microsoft Azure.
A customer-centric mindset with excellent interpersonal skills to work effectively with diverse client roles.
Willingness to travel to customer sites in North America (up to 10%) during peak periods.
Availability to work Monday to Friday (8:30 AM 5:00 PM or 11:30 AM 8:00 PM EST) with flexibility for occasional evening or weekend work for urgent issues.
Bonus Points If You Have
Certifications in Microsoft Windows Server or MS SQL.
Experience with accounting or information systems.
Experience with web application performance and scalability testing.
Familiarity with computer hardware.
3 weeks of vacation and 5 personal days.
- Comprehensive medical dental and vision benefits from day one.
- Remote work flexibility.
Creditron established in 1994 is a leading provider of payment processing and receivables automation solutions for financial institutions businesses government entities and non-profit organizations across North America. The company emphasizes a culture of shared values and employee engagement fostering a collaborative and innovative work environment. As part of Harris Healthcare Creditron offers employees opportunities for professional growth and development within a supportive and dynamic organization.
Vacancy posted more than 2 months ago
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