At eShepherd, we’re transforming livestock management with smart virtual fencing technology that gives ranchers more freedom, flexibility, and control.

Our mission is simple: help farmers operate more efficiently, more sustainably, and with better visibility - without compromise.

We’re in a high-growth phase across North America, including Canada. That means real opportunity, fast-paced decision-making, and the chance to be part of something that’s scaling globally.

What makes us different? We combine startup energy with the backing of Gallagher - a global leader trusted for nearly 85 years across 100+ countries. You get the pace and ownership of a growing tech business, with the stability and support to back it up.

Our purpose - Protect what matters most - is at the heart of how we support our customers and each other.

Why you’ll love this role

This is a hands-on customer success role where your impact is immediate - you’ll be working directly with Canadian customers, supporting them in both English and French as they adopt and use eShepherd in real-world farming environments.

From onboarding through to ongoing support, you’ll play a key role in making sure customers succeed - not just with the platform, but in how they run their operations.

You’ll Get To

Make a real impact – Support customers using eShepherd in live farming environments
Build trusted relationships – Work closely with producers across Canada
Own the customer journey – From onboarding and training through to long-term success
Be a voice of the customer – Feed insights back to product and development teams
Work globally – Partner with teams across the US, Australia, and New Zealand
Grow with the business – Take on more responsibility as we scale

Who Thrives Here

We do best with people who are practical, proactive, and genuinely enjoy helping customers succeed.

If you’re someone who likes building relationships, solving real-world problems, and working in a fast-moving environment where things aren’t always perfectly defined - you’ll fit right in.

Successful Candidates Are

Customer-focused – You naturally build trust and put the customer first
Practical problem-solvers – You find solutions that work in the real world
Strong communicators – You explain things clearly, especially technical concepts
Self-starters – You take ownership and work well independently
Collaborators – You’re comfortable working across teams and time zones
Adaptable – You can juggle priorities and stay effective in a changing environment

What You’ll Be Doing

In this role, you’ll take ownership of the customer experience across onboarding, support, and ongoing engagement.

You’ll

Guide customers through onboarding, setup, and training (in English and French)
Build strong, long-term relationships with producers across Canada
Provide ongoing support, product education, and best-practice advice
Monitor engagement and proactively support retention and long-term success
Partner with sales teams to identify growth opportunities within customer accounts
Gather customer feedback and contribute to product improvements
Deliver onboarding sessions, training and webinars for customers
Stay connected to industry trends and customer needs

Who You Are

You’re a relationship-focused professional who enjoys helping customers succeed and building trust through practical support and strong communication.

You bring experience from a customer-facing role where relationship management and problem-solving are key.

You’ll ideally have experience within agriculture, livestock operations, or AgTech environments, along with a genuine understanding of the realities and challenges facing ranchers and producers.

Must-have

Experience in customer success, account management, technical support, or similar
Fluency in both English and French (essential)
Strong communication skills, including the ability to explain technical concepts clearly
Ability to manage multiple priorities in a fast-paced environment
Confidence working independently and as part of a global team

Nice To Have

Experience in agriculture, livestock, or AgTech environments
Understanding of Canadian farming or producer operations
Experience with CRM, ERP, or operational systems (e.g. SAP)

Employment authorization in Canada is required. We are unable to provide visa sponsorship for this role.

Why join us

At Gallagher and eShepherd, you’ll be part of a global organization with a strong purpose and a growing presence in the AgTech sector. You’ll have the opportunity to work closely with customers, contribute to meaningful innovation in livestock management, and help shape a business that’s scaling rapidly across international markets.

Along With Competitive Compensation And Performance Incentives, We Offer

Career growth in a rapidly scaling global business
Startup energy with the backing of Gallagher
Health and dental coverage
Retirement savings support (RRSP or equivalent)
Employee wellbeing and assistance programs
Tools, tech, and flexibility to do your best work

If you’re excited about supporting customers, working with innovative AgTech, and being part of a high-growth journey - we’d love to hear from you.

Applications will be reviewed as they are received, and we may progress candidates prior to the advertised closing date.

Customer Success Representative