We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

This opportunity offers a great chance to be part of one of Civica's expanding North America business units called Momentum. This business unit makes software for the healthcare sector.

Requirements

As Project Manager you will take ownership for end-to-end customer satisfaction while successfully managing external software and/or hardware implementations, professional services engagements and internal development projects. Liaising closely with customers and internal teams, you will ensure that project scope and customer requirements are clearly understood, budgeted, and successfully delivered per contractual obligations and meeting customer expectations.

You will be responsible for managing all phases of the project life cycle. The primary job duties of a Project Manager are as follows:

• Responsible for delivery of a variety of projects including customer implementations, professional services engagements, software and/or hardware product enhancements, custom development, new product development, sales support and internal process improvements

• Manage multiple projects concurrently

• Initiate and take the lead on customer facing engagements

• Responsible for the initiation, planning, execution, monitoring, controlling and closing phases of assigned projects

• Manage project risks, issues, communications, change control, scope, quality, budget, schedule and resources

• Lead and collaborate with the business and product analysts in the elicitation and definition of business requirements and Software and/or hardware deliverables

• Work with assigned project teams to estimate effort and duration to deliver required scope of work within assigned projects

• Determine resource requirements and participate in resource planning/leveling sessions to secure required resources to deliver projects

Experience, Skills and Qualifications

The following qualifications, experience, skills and competencies are required for this position:

• A minimum of 5 years’ experience managing and successfully delivering Software and/or hardware implementations and/or software and/or hardware development projects, including experience delivering solutions to external customers

• Relevant post-secondary degree, diploma or certification

• PMP, CSM, and/or PRINCE2 certifications are considered very strong assets

• Entrepreneurial mindset with strong leadership and project management skills

• Extensive experience of managing scope, schedules, risks and resources to achieve objectives

• Experience with Microsoft applications such as MS Project, Excel, PowerPoint etc.

• Excellent communicator with all levels of seniority both internal and external

• Ability to provide innovative ways of solving or pre-empting client requirements

• Desire to work in a dynamic, exciting, challenging, and fast-paced environment

Benefits

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

Civica Culture | Work life balance and Blended working : Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

Benefits

Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.
Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits
Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.
Tenure Milestone Recognition: We value and recognise the years of service of our people.
Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

‘Investors in People’ – Gold : We prioritise the development of our colleagues to match their ambition.
Great Place to Work: We are dedicated to creating an outstanding employee experience.
Financial Times - Diversity Leader 2023 : We’re committed to maintaining an inclusive and supportive culture.
Australian Business Awards – Employer of choice
Top rated employer – Glassdoor: Our average length of service is 9 years.
Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.