Come join us and help make a difference in the lives of older adults.

Job Details:

Reporting To: Owner or Designate
Retirement Home : SUNSET COVE RETIREMENT RESIDENCE

POSITION OVERVIEW:

The General Manager directs and maintains the overall operations of community activities, both internal and external, and ensures that quality care is provided to the residents.
The General Manager coordinates these activities to ensure compliance with established standards as set out in legislation that affects the community.
General Manager is the Privacy Officer designate for the community and oversees the implementation and maintenance of the organization’s confidentiality, privacy and security related policies, procedures, guidelines and standards.

EXPERIENCE:

MUST HAVE : Minimum experience of 3 years in similar position, in managing the Care Services in a congregate care service.

QUALIFICATIONS & SKILLS:

College Diploma or University Degree in a related discipline.
Excellent communication skills, both verbal and written.
Minimum of 3 years experience dealing with seniors in a Retirement Home setting.
Is qualified because of knowledge, training and experience to organize the work and its performance.
Is a competent person as defined by the Occupational Health & Safety Act.
Is familiar with the provisions of the following legislation:
- Employment Standards Act.
- Workers’ Compensation Act.
- Public Health Act.
- Residential Tenancies Act.
- Retirement Homes Act.
- Occupational Health & Safety Act.
Has a good understanding of organization-wide information practices, including the internal and external flow of information, data collection tools, and the information system.
Has excellent communication and leadership skills.
Has experience in managing complex projects.
Has authority to implement the privacy program and respond to area where the standard is inadequate.
Has access to resources.

As part of our team, your role as a General Manager contributes to our resident experiences in the following ways:

Planning, coordinating, directing, and monitoring the effectiveness of all operational activities of the home, ensuring those activities are aligned with the home’s strategic plan, mission, and values.
Ensures compliance with all relevant legislation, including but not limited to Ministry Acts, regulations, policies and procedures, directives, and collective agreements.
Overseeing payroll, recruitment, employee and labor relations, benefits, onboarding, occupational and non-occupational injury/illness, performance management, training, education, and other people-related functions.
Establishes marketing objectives for the home and sets weekly and monthly sales targets to facilitate optimal occupancy.
Manages sales activities related to lead management, including sourcing and managing leads, responding to inquiries and conducting tours for prospective residents.
Providing leadership and direction to ensure all aspects of a Quality and Risk Management Improvement Program are carried out in alignment with the home’s strategic plan.
Responds promptly to address concerns of residents and family members, mediates appropriate responses to those concerns and implements action plans.
Provides financial leadership by managing and monitoring budgets and fiscal plans. Take appropriate action where variances are identified to bring expenditures in line within the budget.
Acts in a leadership capacity to ensure that employees provide optimal care for residents and foster positive customer service with all residents and family members in their day-to-day work.
Maintains an organized system of records management, which includes collection, access, storage, retention and destruction of records, financials and trust accounts.
Ensures that all required committees are properly functioning.
Seeks opportunities and networks, effectively builds positive relations with external stakeholders and community partners, as appropriate.
Works in accordance with the organization's Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act.
Performs other duties as assigned.

Responsibilities to Privacy:

Ensures access to personal health information.
Coordinate continuous Privacy education for associates, volunteers and other agents and ongoing communications regarding the sustainability of a privacy culture.
Monitor and tracks, and seeks support to manage any privacy issues in the home.

WORK ENVIRONMENT:

We are committed to maintaining a safe and healthy work environment, in accordance with industry standards and in compliance with legislative requirements, which includes taking steps to prevent/minimize occupational injury and illness.

We are also committed to meeting the accessibility standards set out in the Accessibility for Ontarians with Disabilities Act, 2005, including making accessibility an integral part of recruiting, hiring and supporting employees with disabilities.

Benefits:

Dental care.
Disability insurance.
Extended health care.
Life insurance.
Paid time off.
Vision care.

An attractive compensation package will depend on the experience and skill that the applicant bring forward.
The package will include a fixed salary and a performance bonus.