Holt Renfrew offers you an inspiring fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation a generous employee discount pension and health & dental benefits tuition assistance and continuous learning and development.

The Specialist Designated Beauty Advisor develops deep long lasting relationships with customers that lead to an increase in sales service and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.

Specific responsibilities include (but are not limited to) the following:

Consistently deliver extraordinary service to all customers

Exceed all sales and service personal goals and targets

Exceed all sales and service brand goals and targets

Build a loyal personal client base by constantly acquiring new customers developing existing clients and retaining loyal clients

Share expert level of product knowledge with entire store selling team

Maintain solid relationships with buyer vendor and selling manager

Drive brand sales by identifying key marketing opportunities event execution assortment recommendations etc.; communicate suggestions to store management on a routine basis

Attend all educational sessions offered including product knowledge vendor and Holt Renfrew seminars

Perform floor recovery visual merchandising price change and related sales support tasks

Communicate regularly with personal clients through phone mail and electronic methods regarding in-store events merchandise requests sales follow-up birthdaysetc

Resolve all customer service issues and partner with selling management on any issues outside of guidelines

Comply with all Health & Safety policies and requirements

Ensure compliance with privacy policies regulations and cyber security measures

Perform other duties as assigned

The ideal candidate:

High school diploma

Proven ability to exceed sales targets

Highly collaborative; working with and through others in a team-oriented environment

Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision

Able to work a flexible work schedule based on the needs of the customer that includes nights weekends and holidays

Minimum of two or more years experience in a commission-based sales environment

Prior retail sales experience as a product specialist in a luxury environment preferred

Entrepreneurial competitive self-confident and self-motivated

Fully bilingual in French and English

The measures of success:

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à lembauche :

$17.85 - $29.25 / 1785$ - 2925$ (per hour / de lheure)

This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidates unique skills expertise individual qualifications and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience qualifications performance and local market conditions. We strive to offer competitive compensation that aligns with a candidates contributions to our team along with a comprehensive benefits package enticing perks pension matching incentives contests and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat de son expertise de ses qualifications individuelles et de lévaluation de sa contribution au poste à lissue de la procédure dentrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de lexpérience des qualifications du rendement et des conditions du marché local. Nous nous efforçons doffrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe ainsi quun ensemble complet de garanties davantages attrayants de cotisations de retraite assorties par lemployeur de primes dencouragement de concours et notre très convoitée remise demployé.

Hiring Range / Échelle salariale à lembauche :

$18.25 - $29.25 / 1825$ - 2925$ (per hour / de lheure)

Hiring Range / Échelle salariale à lembauche :

$18.25 - $29.25 / 1825$ - 2925$ (per hour / de lheure)

Required Experience:

Unclear Seniority

Designated Beauty Advisor Clarins