Average salary: $99,576 /yearly
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- • Lead high level and detailed requirements elicitation sessions, workshops and interviews • Document business requirements, user stories, acceptance criteria, and process models. • Analyze current-state workflows, conduct gap analysis and define future-state processes...SuggestedContract work
- • Receive, triage, and resolve incidents and service requests from end users through phone, email, portal, or walk-in support. • Perform troubleshooting for desktop hardware, operating systems, Microsoft 365 apps, printers, and network connectivity. • Document all work...SuggestedContract workLocal area
- • Lead end-to-end analysis for complex projects and enterprise systems. • Conduct detailed system analysis, including data mapping, integration flows, and architectural dependencies. • Develop and validate detailed functional and non-functional specifications. • ...SuggestedContract work
- ...Data Analytics, or related discipline (or equivalent experience). • Certifications in CAPM, PMP, PRINCE2 Foundation, Power BI Data Analyst (PL-300), or relevant Microsoft 365/Power Platform certifications – an asset • Strong analytical skills with the ability to...SuggestedContract work
- ...field. • Certifications such as CBAP, CCBA, Agile/Scrum – preferred. • ServiceNow certifications such as CSA or CIS–Business Analyst – an asset. • ITIL certification – an asset. • Strong requirements gathering, process modeling, and documentation skills specific...SuggestedContract work
- ...problems. • Knowledge of data imports, update sets, and release management processes. • Strong organizational and documentation abilities. • Ability to collaborate with developers, analysts, and architects. • Effective communication and customer service skills....SuggestedContract work
- ...negotiations, vendor performance, and statements of work. • Provide leadership, coaching, and oversight to project managers, business analysts, systems analysts, and technical leads. • Drive stakeholder engagement at all organizational levels, ensuring effective...SuggestedContract work
- ...governance structures. • Experience aligning CSDM (Common Service Data Model) and CMDB best practices. • Ability to guide developers, analysts, and administrators. • Strong analytical, planning, and documentation skills. • Ability to oversee platform performance,...SuggestedContract work
- ...ensuring timely and effective support for GN users. • Provide leadership, mentorship, and performance management for Service Desk Analysts and support staff. • Monitor service performance, ticket volume, SLAs, and customer satisfaction metrics; develop action plans to...SuggestedContract work
- ...reviews and ensure adherence to development standards and platform best practices. • Collaborate with architects, administrators, and analysts to translate requirements into technical solutions. • Troubleshoot platform issues, performance concerns, and integration...SuggestedContract work
- ...provisioning. • Troubleshoot issues related to flows, connectors, permissions, and app performance. • Collaborate with developers, analysts, and business users to support the design and deployment of Power Platform solutions. • Maintain documentation, governance...SuggestedContract work
- ...problem management, change management, and service request workflows. • Act as the technical escalation point for application support analysts and coordinate resolution across multiple teams and vendors. • Oversee the development and maintenance of ERP integrations (APIs,...SuggestedContract work
- ...automation flows. • Develop custom connectors, integrations, and supporting Azure components as required. • Collaborate with business analysts and stakeholders to gather requirements and design technical solutions. • Troubleshoot application performance, logic issues, and...SuggestedContract work
- ...Experience creating test plans, scripts, regression strategies, and defect triage processes. • Strong analytical and documentation skills. • Ability to collaborate with developers, analysts, and architects. • Strong attention to detail and quality assurance mindset....SuggestedContract work