Join Our Steinbach Team and Help Deliver Exceptional Customer Experience

We are seeking a highly organized, customer-focused Service Advisor to support the efficient receipt, processing, and return of goods brought in for repair, maintenance, or upgrade. This role plays a critical part in creating a professional and friendly environment while ensuring smooth operations within our Service Department.

Enns Brothers is a successful Manitoba company that has been in business for over 60 years. The company has built a reputation on traditional values like fairness and dependability. We think its important to have our branches locally managed and actively support the communities where we live and work. We offer a competitive wage and health and dental benefits; access to training through John Deere University and company courses; a seasoned and professional local management team and a knowledgeable Service Manager.

If you thrive in a fast-paced setting, enjoy helping customers, and understand the importance of timely and accurate information, we'd love to hear from you!

What you will be doing:

Receive all incoming items for repair or service, accurately record customer information and concerns, and clearly explain service processes.
Open, manage, and close work orders in a timely and organized manner.
Ensure that all relevant information is collected and provided to the service technicians.
Arrange logistics for equipment into and out of the service department
Maintain communication with customer during the work and ensure a perfect delivery of the completed job

Required Skills

Our ideal candidate has some of the following skills:

Mechanical aptitude, including understanding of basic mechanical systems
Familiarity with agriculture and large ag equipment
Ability to provide above average customer service on the phone and in person
Ability to shift priorities and switch tasks
Organized, detail oriented, and great follow up skills
Typing 30 wpm+
Familiar with computerized operations, Microsoft Office programs, able to learn new systems
Adaptable: Demonstrated ability to continuously learn new things and apply new information
Current driver's license and clean abstract are required

Required Experience

High school completion, post secondary training would be an asset
Technical/mechanical qualifications would be an asset
Excellent customer service and customer relationship skills
Cheerful disposition, positive "can do" attitude, good public presentation
1-3 years experience in a busy Service Center or Repair Shop would be an asset