Revenue Care Specialist, Airfreight Job Description Template
Our company is looking for a Revenue Care Specialist, Airfreight to join our team.
Responsibilities:
- Collaborate with Customer Care teams for clarifications and checking Wiki customer pages;
- Additional responsibilities may be assigned at a later point;
- Timely escalation handling for SSC when assistance is needed for Revenue Care processes;
- Collaborate with the Airfreight Process Manager to drive SSC and automation utilization related to Finance/Billing processes;
- Pre-audit all elements and execute internal billings required for our K+N invoices.Monitor SSC performance related to Finance/Billing processes;
- Centre and communicate potential gaps seen in the OCC and CCL to their leadership;
- Execute timely invoicing according to our corporate standards;
- Analyze, maintain and ensure accurate system loading of customer tariffs by using Airfreight 2.0 methodology to communicate when updates are needed;
- Employ continuous improvement measures to meet financial KPI’s within the Revenue Care;
- Manage FSL status through accurate GP confirmation on a daily basis;
- Drive and maximize charge code automation and auto-close function;
- Analyze and action corporate financial reports as necessary in order to improve financial KPI’s.
Requirements:
- Finance background;
- 2+ years of Air Logistics experience;
- Strong time management skills and problem solving skills;
- Freight Forwarding Certification/ Diploma.