Retail Staff – Sales Associate Job Description Template
Our company is looking for a Retail Staff – Sales Associate to join our team.
Responsibilities:
- Participates productively in training and staff meetings with management;
- Consistently demonstrates accurate knowledge of Boutiques opening and closing processes;
- Reliably recognizes past passengers and thanks them for being with us again;
- Dependably organizes and maintains secure, safe, and clean stockrooms, lockers, and storage areas;
- Thoroughly understands the Princess product and Boutiques operations, products, and services;
- Always opens and closes sales using effective sales techniques;
- Always provides a positive first impression to every passenger through a warm, welcoming individual greeting and professional appearance;
- Promptly communicates issues regarding product quality and stock levels to management;
- Provides timely and accurate feedback to management for use in end-of-cruise report each voyage;
- Consistently achieves 100% of planned sales target each voyage;
- Nurtures a memorable connection with every passenger by remaining engaged through completion of service;
- Enthusiastically participates in all required Princess U courses as directed by management;
- Always focuses completely on customer satisfaction and upholds the values of the CRUISE program;
- Receptively listens to and conscientiously acts upon feedback from management;
- Always responds immediately to any service issues, escalating to a supervisor as appropriate.
Requirements:
- Fluent English language skills as per Company requirements;
- Outstanding personality and great customer service skills;
- Minimum 2 years retail experience as sales person / cashier.