Retail sales supervisor Job Description
Retail sales supervisor Job Description Template
Retail Sales Supervisors oversee sales teams, ensuring optimal performance and customer satisfaction. Responsibilities include managing staff, setting sales targets, and handling operational duties. Tasks involve training, scheduling, and reporting on sales metrics.
Responsibilities:
- Supervise and manage retail sales staff, including hiring, training, scheduling, and performance management
- Create and implement sales strategies and goals to increase revenue and profitability
- Assist customers in the sales process and provide exceptional customer service
- Monitor inventory levels and ensure proper merchandising and displays
- Analyze sales data and trends to make informed decisions on inventory, pricing, and promotions
- Collaborate with other departments, such as marketing and purchasing, to ensure a cohesive approach to sales and promotions
- Resolve customer complaints and issues in a timely and professional manner
- Ensure compliance with company policies and procedures, as well as local and federal regulations
Requirements:
- At least 2 years of experience in a retail sales environment
- Ability to lead and supervise a team of sales associates
- Excellent communication and customer service skills
- Proficiency in using point-of-sale systems and other retail software
- Strong analytical and problem-solving skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Knowledge of inventory management and merchandising techniques
- Bachelor's degree in business administration, marketing, or a related field preferred
