Bilingual Client Onboarding Specialist Job Description Template
Our company is looking for a Bilingual Client Onboarding Specialist to join our team.
Responsibilities:
- Participate in weekly meetings with the Onboarding team;
- Build and nuture client relationships;
- Managing new client accounts and being the main point-of-contact until they go live;
- Resolve and/or escalate client technical issues;
- Ensuring retention and maintaining overall client satisfaction;
- Demos: Train new clients on our software;
- Use internal tools to assist with onboarding.
Requirements:
- You are a strong communicator with excellent interpersonal skills;
- Experience with using KPI tracking metrics for onboarding;
- You analyze challenges proactively and brainstorm effective solutions;
- Salesforce experience;
- You are an expert multi-tasker and always stay on top of your deadlines;
- You have 3+ years of Client Success/Customer Support experience at a tech company;
- You have experience with using best practices for reducing a client’s implementation;
- You have the ability to manage multiple projects and digest new software;
- You are able to communicate proficiently (written and verbal) in both English and French. Spanish is a bonus;
- You have immaculate attention to detail.