White Glove Specialist – Winter Seasonal Job Description Template
Our company is looking for a White Glove Specialist – Winter Seasonal to join our team.
Responsibilities:
- Assist in meeting departmental and company objectives;
- Be responsible for accurate daily cash-outs;
- Handle all telephone inquiries and complaints in a professional and competent manner employing a win-win attitude;
- Present a professional appearance and adhere to the Whistler Blackcomb’s grooming policy at all times when on duty;
- Perform other duties as assigned by the supervisor;
- Provide accurate information to our guests as it pertains to all aspects of Whistler Resort;
- Reflect at all times White Glove’s commitment to first-class delivery service by being a high-profile ambassador of Whistler Resort;
- Know and be up-to-date on all prices with equipment/ services and other ongoing promotions with White Glove;
- To continually strive to exceed our Guest’s expectations and to create memories for guests and staff as the best mountain experience again and again;
- Pro-actively promote and sell White Glove and Affinity rentals while offering exceptional guest service to the needs of our guests;
- Maintain a high standard of service and presentation at all times;
- We are a company that works together and throughout the season you may be required to assist other departments as needed;
- Manage reservation flow;
- Assist with answering all e-mail requests and bookings;
- Customer Database maintenance and expansion.
Requirements:
- Previous telephone experience is an asset;
- Highly motivated;
- Required to complete a satisfactory criminal record check;
- Previous experience with computerized sales and reservations systems;
- Team player, enthusiastic, positive attitude;
- Must be highly organized;
- Previous sales or guest service related experience;
- Must be 19 years of age or older, possess a valid BC driver’s license and provide a satisfactory driver’s abstract;
- Must possess excellent written and oral communication skills;
- Must be able to motivate staff members, and be a team player;
- Excellent communication, organization and administration abilities;
- Maintain a working knowledge of products and trends within the industry;
- Keen to learn new skills, open-minded;
- Self-starter able to work with minimal supervision.