Telecom Customer Support Representative Job Description Template
Our company is looking for a Telecom Customer Support Representative to join our team.
Responsibilities:
- Customer account maintenance;
- Communicate with customers, via phone, email and online chat;
- Accept and/or assist with customer new orders;
- Provide Tier 1 technical support for Internet, VoIP Phone and IPTV Television;
- Process various support tickets through online portals.
Requirements:
- Understanding of basic computer networking, including wireless router setup;
- Excellent english communication skills, written and spoken;
- Working knowledge of current computer systems.