Service dispatcher Job Description
Service dispatcher Job Description Template
Service dispatchers are skilled professionals responsible for coordinating resources, field workers, and providing efficient logistics support. Their tasks include organizing schedules, logging service requests, prioritizing emergencies, and ensuring prompt customer service.
Responsibilities:
- Coordinate and dispatch service calls to technicians
- Monitor technician schedules and ensure timely arrival at job sites
- Communicate with customers to provide updates on service appointments
- Maintain accurate records of service requests, appointments, and technician assignments
- Collaborate with other departments to ensure efficient use of resources
- Respond to emergency service requests in a timely and professional manner
- Provide administrative support to service department as needed
Requirements:
- Excellent communication skills to handle customer inquiries, complaints, and service requests over the phone and email.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of service dispatch software and experience in dispatching service technicians to job sites.
- Strong problem-solving skills to troubleshoot and resolve service-related issues.
- Attention to detail to accurately record and maintain service records and dispatch logs.
- Ability to work collaboratively with service technicians and other dispatchers to ensure efficient and effective service delivery.
- Flexibility to work in rotating shifts, including weekends and holidays, to provide 24/7 service coverage.
- High school diploma or equivalent education and relevant experience in a service dispatch or customer service role.
