Service adviser Job Description
Service adviser Job Description Template
Service Advisers act as liaisons between customers and service departments, ensuring seamless communication. They handle scheduling, provide cost estimates, and manage customer expectations, ensuring high-quality service delivery.
Responsibilities:
- Provide exceptional customer service to clients visiting or calling the dealership
- Listen to customer concerns and complaints, empathize with them, and provide appropriate solutions
- Schedule and confirm appointments with customers and service technicians
- Explain recommended repairs and maintenance to customers and provide estimates for costs and time
- Coordinate with service technicians to ensure timely completion of repairs and maintenance
- Keep accurate records of customer interactions, service appointments, and repair orders
- Follow up with customers to ensure their satisfaction and address any additional concerns
- Stay up-to-date on product knowledge, technical information, and dealership procedures and policies
Requirements:
- Strong communication skills to interact with customers and team members
- Ability to analyze and identify customer's needs
- Excellent problem-solving skills to resolve customer's complaints and issues
- Knowledge of automotive industry and technical terms
- Proficiency in computer software and tools used in service advising
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Flexibility to work on weekends and holidays if required
