Salon receptionist Job Description
Salon receptionist Job Description Template
A Salon Receptionist manages client appointments, handles billing transactions, and ensures smooth salon operations. Key tasks include greeting clients, answering phone calls, and maintaining a clean, welcoming environment.
Responsibilities:
- Welcome and greet clients as they arrive at the salon
- Answer phone and email inquiries and schedule appointments
- Ensure the reception area is clean and tidy at all times
- Assist clients with retail purchases and provide product knowledge
- Keep an accurate record of client information and update client database
- Handle cash and credit card transactions accurately and efficiently
- Manage stylist schedules and communicate with team members
- Resolve client complaints and ensure high levels of customer satisfaction
Requirements:
- Excellent communication skills and a friendly personality
- Experience in customer service or receptionist roles
- Proficient in scheduling appointments and managing a calendar
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of basic administrative tasks such as data entry and record keeping
- Familiarity with salon services and products
- Strong attention to detail and ability to maintain cleanliness and organization in the salon
- Flexibility to work evenings and weekends as needed
