Sales Support and Customer Success Job Description

Sales Support and Customer Success Job Description Template

Our company is looking for a Sales Support and Customer Success to join our team.

Sourcing new sales opportunities through inbound lead follow-up, presentations and quotes;
Provide feedback to the engineering team on product features that will improve customer satisfaction;
Occasional document creation, editing, management (Google Docs, Sheets, Slides, etc);
Research accounts, identify key players and generate interest;
Post-sales follow up to drive repeat business;
Maintain and expand your database of prospects, via consistent follow-up and input to CRM;
Customer onboarding to ensure traction;
Build channel partners pipeline and close deals;
Occasional outbound cold calls and emails to validate niche markets prior to handing over to SDR (for volume calls);
Regular sales forecasts and metrics reporting;
Regularly support marketing, for example, feedback on the marketing funnel and messaging;
Closing smaller opportunities and achieve quarterly quotas;
Develop effective sales tactics by understanding customer needs, analysis of the market and competitors;
Occasional assistance to the Customer Support team for customer issues;
Routing qualified enterprise opportunities to the appropriate sales executives for further development and closure.

Excellent written and verbal communication skills;
Lead Generation;
A genuinely positive and optimistic attitude;
Marketing Platforms;
Vertical market knowledge including Construction; Government; and/or Electronics;
Strong desire to grow with the organization;
Alignment with our values;
Experience working with CRM;
Track record of over-achieving quota in B2B, ideally in similar technologies;
Technology;
A minimum of 2 years proven sales experience;
Ability to multi-task, prioritize and manage time effectively;
Account Based Marketing;
Strong phone presence and experience dialing dozens of calls per day;
Strong listening and presentation skills.