Retention Team Lead Job Description Template
Our company is looking for a Retention Team Lead to join our team.
Responsibilities:
- Identify risk to Geotab account health, and ensure appropriate re-engagement techniques & save plans are executed across relevant stakeholders;
- Remain at the forefront of the Customer Success Industry by attending conferences, seminars, etc;
- Provide high-level and actionable churn and risk reporting to relevant stakeholders;
- Present actionable and proactive insights for internal and external (partner) teams to action as it relates to at risk customers;
- Identify new risk factors impacting the customer in each stage of their lifecycle.
Requirements:
- Familiarity with Fleet Industry preferred;
- Demonstrated ability to proactively uncover risk associated with customer accounts, along with successful remediation tactics to address said risk;
- Bachelor Degree in a Business Management or Technology related field, or 3 years equivalent experience required;
- Empathetic with excellent interpersonal skills, and the ability to solve problems/find solutions while handling objections. Strong collaborator;
- Minimum of 3 years management experience required;
- Demonstrated ability to solve complex, data rich opportunities and challenges (multi-layered/interdepartmental);
- Minimum of 5 years in a similar role in a technology company offering SaaS products;
- Strategic thinker with a high sense of urgency Demonstrated ability to manage multiple tasks and projects simultaneously;
- Systems experience with Salesforce Lightning and Google for Work applications preferred.