Reservation agent Job Description
Reservation agent Job Description Template
Reservation agents manage bookings and reservations for hotels, airlines, and restaurants. Responsibilities include handling customer inquiries, processing payments, and providing detailed information about services. Tasks often involve data entry, customer service, and problem-solving.
Responsibilities:
- Answering customer inquiries and providing information about available services and products
- Assisting customers in making and modifying reservations
- Processing reservations by inputting and retrieving information from computer systems
- Handling customer complaints and resolving issues in a timely and professional manner
- Coordinating with other departments to ensure customer satisfaction
- Keeping accurate records of reservations and transactions
- Communicating with customers via phone, email, and in-person interactions
- Meeting and exceeding sales targets and goals
Requirements:
- - Excellent communication skills, both verbal and written
- - Ability to work well under pressure and handle a fast-paced environment
- - Attention to detail and accuracy in data entry
- - Familiarity with reservation software and ability to learn new systems quickly
- - Availability to work flexible hours, including evenings, weekends and holidays
- - Strong customer service skills and ability to provide excellent service to guests
- - Team player with a positive attitude and willingness to assist colleagues
- - Fluency in at least one foreign language, depending on the location and clientele of the company
