Planner / Dispatcher Job Description

Planner / Dispatcher Job Description Template

Our company is looking for a Planner / Dispatcher to join our team.

Responsibilities:

  • Participate in rotating weekend on-call coverage;
  • Build strong, genuine relationships with customers and drivers using phone and email communication;
  • Deliver regular reports based on data, trends and results;
  • Supervise dispatchers and drivers, providing detailed instructions and proactively communicating to ensure that they are set up for success;
  • Analyze the dispatch board throughout the day, reporting to the Dray Manager and making changes to scheduling as required to ensure on-time delivery.

Requirements:

  • 3+ years of experience in operations planning, dispatch or project management;
  • Advanced Microsoft Outlook and Excel skills;
  • Ability to participate in rotate weekend on-call coverage;
  • Exceptional analytical and problem-solving ability;
  • Transportation experience is an asset;
  • Strong email communication skills (ability to manage 200+ emails per day);
  • Proven planning and execution skills;
  • Appetite for learning and growth.