Planner / Dispatcher Job Description Template
Our company is looking for a Planner / Dispatcher to join our team.
Responsibilities:
- Participate in rotating weekend on-call coverage;
- Build strong, genuine relationships with customers and drivers using phone and email communication;
- Deliver regular reports based on data, trends and results;
- Supervise dispatchers and drivers, providing detailed instructions and proactively communicating to ensure that they are set up for success;
- Analyze the dispatch board throughout the day, reporting to the Dray Manager and making changes to scheduling as required to ensure on-time delivery.
Requirements:
- 3+ years of experience in operations planning, dispatch or project management;
- Advanced Microsoft Outlook and Excel skills;
- Ability to participate in rotate weekend on-call coverage;
- Exceptional analytical and problem-solving ability;
- Transportation experience is an asset;
- Strong email communication skills (ability to manage 200+ emails per day);
- Proven planning and execution skills;
- Appetite for learning and growth.