Operations & Guest Experience Supervisor

Operations & Guest Experience Supervisor Job Description Template

Our company is looking for a Operations & Guest Experience Supervisor to join our team.


  • Ensures that the check-in process is both timely and simple for all guests;
  • Maintains ongoing communication with all team members and reports back to the Operations Manager;
  • Assists in hiring the marine/guest experience teams;
  • Oversees daily operations/guest experience offices – first point of contact for Guest Experience Representatives.


  • Possesses excellent interpersonal skills, both written and verbal, with fluency in English;
  • Demonstrates superior attention to detail, a commitment to quality, effective time management and organizational skills;
  • Demonstrates a fundamental understanding of the tourism industry through education and/or experience;
  • Possesses the ability to think on their feet, prioritizing tasks to achieve specific goals;
  • Co-operates and willingly accepts special assignments from the Operations Manager;
  • Demonstrates the desire to lead the teams and the influence of a unified company culture.