IBM Interact implementation & Support Specialist

IBM Interact implementation & Support Specialist Job Description Template

Our company is looking for a IBM Interact implementation & Support Specialist to join our team.

Responsibilities:

  • Create and maintain real-time, inbound decisioning prioritization algorithm/business rules documentation;
  • Ensure accurate and effective implementation of inbound marketing strategies/initiatives;
  • Review ongoing outcomes of business logic/strategy and next best action presentment and disposition volumes and metrics;
  • Monitor and track system and marketing interaction performance using established key metrics and performance indicators;
  • Review strategy/business logic to identify gaps that could result in incorrect interaction-level next best actions;
  • Work with marketing strategists and technology team members to identify opportunities to enhance inbound marketing initiatives/strategies.

Requirements:

  • Bache lor’s Degree in Computer Sciences, IT, Computer Engineering, E-commerce;
  • Understanding of agile software development concepts and processes;
  • Excellent interpersonal, communication, and presentation skills;
  • Collaboration, prioritization, and adaptability skills required;
  • Must be proactive, demonstrate initiative, and be a logical thinker;
  • Proficiency in multiple programming languages and tools.