The Customer Success Partner resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Partner may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Partner requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Partner works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Partner typically requires 0-2 years of related experience.
Customer Success Partner Job Description Template
Our company is looking for a Customer Success Partner to join our team.
Responsibilities:
- Collaborate with our Installation team with regards to the allocation of the farms in our customer locations;
- Act as the key point of contact for our customers, providing expertise and support on customer requirements, plant quality and operational procedures;
- Collaborate with the Data Science team to increase sales of our portfolio products;
- Drive after-sales activities at our customer locations;
- Visit our customer locations daily and build lasting and strong relationships with store managers;
- Coordinate technical maintenance activities together with Maintenance Workers, ensuring that our farms are maintained and functioning properly;
- Coordinate and execute marketing activities.
Requirements:
- Bachelor’s degree preferred;
- A strong customer focus and the ability to create and develop lasting relationships with our customers;
- Strong written and verbal communication skills;
- Sales-focused mentality and “hands-on” approach;
- Excellent organizational and interpersonal skills as well as a customer-centric approach to your work;
- Experience with CRM or related platforms;
- 2 years+ of experience with relationship management ideally in a retail environment.